It was a first time stay at Sharq village, and as well a first time staycation. Upon arrival, the ambience was great , everything looked clean and well but I felt a strange feeling in the atmosphere. That bad feeling did not last long as we were approached by staff member Augustine who noticed I was looking a bit unsettled. He broke the ice immediately and asked what was wrong. The way he showed concern triggered my trust and I immediately expressed my concerns, some general and some personal. The way, he spoke really reassured me, warmed me and made me feel right at home, so much that I really enjoyed my stay at Sharq village. I felt so welcomed in a way that I did not experience in my nearly four years in a public space in Doha. This is very precious especially during these hard pandemic times.

I can tell by the was Augustine spoke, that I he has vast experience and can prove it in the way he carries himself and the way he solves customer issues.

I am in customer service industry and I could tell it was genuine care and from the heart. He was empathetic. Listened deligently, provided solution in a satisfactory manner.

Such Staff like Augustine are an asset to the establishment and I feel very luckY he was there on that day at reception area.

The staff member in dish dash, Arabic attire, reflecting the country culture and diversity, warmly offered some Arabic coffee and I was reminded of my first day in Qatar where I barely knew the meaning of this offering, and I really felt welcomed this time around.

The staff who processed our check in and payment was eloquent in speech and processed our check in very fast and was much appreciated by myself. I don’t remember his name unfortunately.

Staff member Raju was kind enough to assist with bags up to villa room and we don’t take it for granted. We appreciate the entire team efforts.

While at the premises, we visited tasting room where ms. Suele exceeded our expectations with a constant smile even though mask is covering but I could feel it radiating through her eyes. Her interactions and energy consistent always. My fiancé really appreciated the well chilled beverage and ms. suele and colleague Gorrich were running tasting room competently. I will definitely visit in my free time, with or without in-house reservations.

Breakfast was memorable with staff member Jaycee assisting with requests and great service as well.

All in all a ten out of ten experience for the most part.