Guide Hotel - Zhongli ZhongZheng things to do, attractions, restaurants, events info and trip planning
Basic Info
Guide Hotel - Zhongli ZhongZheng
320, Taiwan, Taoyuan City, Zhongli District, Zhongzheng Rd, 51號9樓
4.0(289)
Ratings & Description
Info
attractions: Zhongping Commercial District, Gongqi Park, Zhongli Zhongzheng Park, Hsin-Shih Park, Lao-jie River Education Center, restaurants: 金大鋤壽喜燒SUKIYAKI-中壢店, KURA SUSHI Zhongli Station Restaurant, 兩餐韓國年糕火鍋 中壢店, TASTY Zhongli Zhongshan Branch, Tokiya Zhongli Zhongshan, 紅瓦越式碳烤 Gạch Ngói, Chang Thai, Wang Steak Taoyuan Zhongli Big Clock Branch, 韓舍韓式烤肉, Lomo
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Posts
Yi LingYi Ling
We chose this hotel for a one-day layover in Taiwan before our trip to Japan, and we secured a very affordable room. Overall, I quite like it!
🛌 Room:
This isn't a five-star hotel, but considering the price and amenities, it offers good value. I believe the hotel has been rebranded, as it had a different name embossed on something.
The design feels a bit old-school, but it's well-maintained and appears recently refurbished.
The Standard Double room, despite having no window, is a decent size. I actually enjoyed the lack of a window, as it helped me lose track of day and night for a restful sleep.
Surprisingly, the soundproofing is good. Amenities are decent, including hot water, a mini-fridge, a safe, a kettle, a TV, two seats, and a built-in hairdryer in the toilet. I also appreciate the provision of toiletries like toothbrushes, floss, cotton buds, a comb, shampoo, and body wash within the toilet.
🍱 Hotel Breakfast
Breakfast runs from 6 - 10am and the window view oversees the city. Food options wise is quite aplenty from small portions of cooked and preserved food. There's also toasts and greens and some locally braised poultry if you're craving for something heavier and local.
🏢 Location:
The location is a bit of a drawback, requiring a 15-minute walk from the nearest MRT station. But several food and restaurant establishments nearby helps. Nearest family mart convenience store is about 1 street away.
Ray PangRay Pang
This is a hotel that doesn’t allow you to rest.
I rarely take the time to write hotel reviews because, for the most part, they are simply a place to rest. However, this particular hotel is by far the worst I have ever experienced in my adult life.
Upon entering the room, my children discovered an open water bottle, and there was a sticky substance around the rim of the trash bin.
The TV console cabinet was in disrepair, with a lid that wouldn't close properly. As a result, my three-year-old accidentally bumped into it multiple times as it swung open.
The mini fridge was defective, shutting down on its own. This caused us to discard our children's milk as it wasn't chilled. We couldn't even purchase beverages to store because of the fridge's malfunction. We had to bring the milk to the hotel counter and ask them to chill it for us at their restaurant.
The hotel's lack of maintenance was evident in its aging facilities. The air conditioning control panel on the wall repeatedly fell off, visibly held in place with tape.
One of the most frustrating aspects of the hotel was its poor soundproofing. Each time a doorbell rang, it sounded as if it were coming from our own room, when in reality it was from another guest's room.
Unfortunately, we had the misfortune of encountering guests who enjoyed partying loudly after midnight.
I possess a video recording that captures the noise emanating from other rooms after midnight, despite our requests to the hotel to remind the noisy guests to lower their volume. These guests were engaged in loud conversations, laughter, and singing.
Attached photos were taken on the night before we check out.
由於通常來說，酒店只是一個休息的地方，我很少抽出時間寫酒店評論。然而，這家酒店絕對是我成年生活中經歷過的最糟糕的酒店。
進入房間後，我的孩子們發現了一個已經打開的水瓶，垃圾桶的邊緣周圍有黏性物質。
電視機櫃損壞了，蓋子無法正確關閉。結果，我三歲的孩子多次意外撞到了它，因為它會自動擺動開。
迷你冰箱有故障，會自動關閉。這讓我們不得不丟掉孩子的牛奶，因為它沒有冷藏。由於冰箱故障，我們甚至無法買任何飲料儲存。我們還不得不把牛奶帶到酒店櫃台，讓他們在餐廳裡給我們冷藏。
酒店的維護不足在老舊的設施中顯而易見。牆上的空調控制面板多次掉下來，明顯是用膠帶固定住的。
酒店最令人沮喪的一點是隔音效果差。每次有人按門鈴時，聽起來彷彿是來自我們自己的房間，但實際上是來自其他客房。
不幸的是，我們不慎遇到了喜歡在午夜後大聲狂歡的客人。
我擁有一段錄製的視頻，捕捉到午夜後其他房間傳出的噪音，儘管我們多次要求酒店提醒吵鬧的客人降低音量。這些客人在大聲交談、笑聲和唱歌。
附上的照片是在我們退房前的晚上拍攝的。
林嘉誠林嘉誠
結論：入住體驗極差，希望飯店能檢討並改善，以提升服務品質。
1. 入住程序管理不周
先是自助報到機都顯示付完錢了，然後才說房間還沒整理好 (已是過了可以入房的下午3點後)，詢問櫃檯後直接換了一間，這部分還算有即時處理
2. 首次入住房間的清潔疏漏
換了第一次房間後，在房間內沙發底下的地上發現兩塊炸雞、還有瓶蓋，可以理解房務整理上難免有疏失，反映後有即時來整理，也算是有處理好
3. 浴缸塞子問題處理失當
晚上10點多，同行友人準備開始陸續洗澡，發現浴缸的塞子尺寸不符，塞子底部是圓孔凹槽，但浴缸流水孔洞上有一顆六角螺帽，導致無法讓塞子密封，水根本無法留住，會直接從孔洞流掉。
與櫃檯人員反應，前後總共兩個櫃檯人員進出了房間四次來查看。
①第一次來確認問題，發現了已生鏽的六角螺帽，但徒手轉沒有任何效果。
②第二次開始旋轉浴缸上方的出水口，但顯然那個出水口應該不是拿來轉的，而且在處理時還一直唸唸有詞。
③第三次換一個櫃檯人員並帶著老虎鉗來，但那個六角螺帽已生鏽，不像是近期才意外鎖上去，所以老虎鉗也處理不了，也有給建議說可能需要六角扳手才行。
④第四次帶了兩個額外的塞子來嘗試替換，但帶來的塞子都是圓孔凹槽的，不符合這間房的浴缸溝槽
連續四次的嘗試修理無果，時間也到了晚上11點半左右，服務人員這時才掏出兩張早已準備好的房卡問我們要不要換房間。
沒有告知是換什麼房型，直接被半強迫的在半夜被帶去看新房間，結果就從有乾濕分離的房型，換成比較狹窄還沒有乾濕分離的房型
4. 換房過程中的服務缺失
雖然說浴缸問題處理很久又無法解決、但最後也算有更換房間 (但房型被降級又沒有解釋就是另一回事)，但櫃檯人員就在一旁看著，也沒有詢問是否要幫忙，讓我們在晚間11點半左右自己在兩間房間內來回搬動行李。
且在我們還沒有更換完房間，還在自行搬動行李時，就向我們收回原房間房卡後就離去，這部分讓人感覺非常不好！
5. 房間設備管理不一致
更換完房間後，發現浴缸的樣式與更換前的房間的型號根本不同，所以原先在拿老虎鉗試著把六角螺帽拔出來的作法應該不是正確的，不確定飯店人員是否知曉不同房間的用品規格究竟為合?
6. 換房後清潔問題仍持續
更換完房間後，又分別在浴室垃圾桶旁、化妝台上看到假睫毛，在地板上看到兩顆花生，非常噁心！不確定飯店的清潔整理管理到底是否徹底，連續兩個房間都有垃圾未被清理乾淨的問題！
7. 清潔需求未被落實
當時已是入住第一晚的晚上11點多，也才剛換過房間，就沒有再叫客房服務，但隔天一早就有到櫃檯特別提醒房間整潔的問題，也有提到需要清潔房間和更換備品的需求，以及提到下午3點後就會回到房間的部分。
但下午5點過後回到房間，發現房間未被整理、備品沒有更換、甚至假睫毛與花生等垃圾也都還在。不理解飯店真的有註記客人的需求嗎？
8. 清潔排程不當影響體驗
當下在入住第二天的下午5點多去與櫃檯反應此事，櫃檯只以「因為這兩天房務客滿，所以還沒有打掃到我們這間」、「先以退房的房間進行打掃、續住的房間會比較晚打掃」來回答，但已過了本可以入住的下午3點後，甚至也有提前在早上跟櫃台告知了，房務客滿應該也要有不影響到客人的應對方式，不知道飯店是否在櫃檯人員交班時都有好好交接客人註記的事項、以及續住打掃都會是拖延到這麼晚的時段嗎？
9. 即時處理仍未徹底解決問題
跟櫃台人員反應後，確實有聽到櫃檯人員與打掃人員聯繫說「客人有點爆氣了，可以先過去整理房間嗎？」的即時處理，但再次回到房間後發現浴室的假睫毛、地板上的花生也都還在，只有化妝櫃上的假睫毛有清理掉而已。在特別要求確認環境整潔，甚至已經與櫃檯明確反應有那些垃圾的情況下，不確定為何房間整理的部份還會有這麼多疏漏？
10. 水質問題引發衛生疑慮
第二天晚上要洗澡時，發現蓮蓬頭出的水與水龍頭出的水相比，明顯偏黃以及汙濁許多，十分噁心！雖然在連續把水放掉和重新蓄水過後，水質汙濁的問題有逐漸改善，但很好奇飯店的水質管理是否有準確執行？很難想像若是一開始沒有先檢查，就直接洗的話會有多噁心？
除此之外，一些比較瑣碎的事情就還好了，但也給些建議：
1. 房間地板的地毯有翹起現象，建議重新固定以避免影響美觀與安全性。
2. 房間的鞋櫃拉門損壞，無法正常打開，應進行必要的維修。
3. 早餐飲料機的奶精連續兩天未補充，導致飲料稀薄，需加強餐飲補給管理。
4. 更換後的房間燈光不足且較暗，不確定是否有燈泡損壞，這可能也導致清潔效果不佳。
5. 更換後的房間浴室進水管線聲音過大，建議檢查接水管線的設計與安裝是否妥善。
6. 更換後房間內冰箱側門出現裂痕，建議進行維修以免影響使用體驗。
飯店需全面檢視管理流程，包括房務清潔、維修處理、櫃檯協調與基本設施維護，確保後續入住客人能有良好的基本體驗。希望飯店能採納以上建議並持續改善，雖然此次經歷使我們難以再選擇入住，但仍期望服務品質能有明顯提升。
Reviews
Reviews of Guide Hotel - Zhongli ZhongZheng
4.0
(289)
4.0
47wWe chose this hotel for a one-day layover in Taiwan before our trip to Japan, and we secured a very affordable room. Overall, I quite like it!
🛌 Room: This isn't a five-star hotel, but considering the price and amenities, it offers good value. I believe the hotel has been rebranded, as it had a different name embossed on something.
The design feels a bit old-school, but it's well-maintained and appears recently refurbished.
The Standard Double room, despite having no window, is a...
Read more
2.0
1yOur experience with the hotel's toilet shower was disappointing. The fixed shower head sprayed water above my head, toward the wall, and the small bathtub allowed water to spill onto the floor, making it impossible to shower. When I brought up the issue with the hotel staff, they simply said they would inform the hotel since it was full, but no further action was taken.
It's clear that the standard of the shower head installation and bathtub sizes varies among rooms. Despite booking three...
Read more
4.0
48wI chose this hotel as its near Taoyuan International Airport and I'm staying for one night before proceeding to Yilan the next day. But getting to the hotel was a bit challenging. The address listed on Agoda misled the taxi drivers twice, and I finally found the hotel using my own Google GPS.
The hotel is located within a mall, with the lobby on the 10th floor and guest rooms spread across levels 9 to 11. I booked a Japanese-style room for four people, with two king size mattresses on the...
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Nearby attractions of Guide Hotel - Zhongli ZhongZheng
Zhongping Commercial District
Gongqi Park
Zhongli Zhongzheng Park
Hsin-Shih Park
Lao-jie River Education Center
Zhongping Commercial District
3.9
(880)
Open until 12:00 AM
Click for details
Gongqi Park
3.9
(450)
Open until 12:00 AM
Click for details
Zhongli Zhongzheng Park
4.1
(3.1K)
Open until 12:00 AM
Click for details
Hsin-Shih Park
4.4
(3.3K)
Open until 12:00 AM
Click for details
Nearby restaurants of Guide Hotel - Zhongli ZhongZheng
金大鋤壽喜燒SUKIYAKI-中壢店
KURA SUSHI Zhongli Station Restaurant
兩餐韓國年糕火鍋 中壢店
TASTY Zhongli Zhongshan Branch
Tokiya Zhongli Zhongshan
紅瓦越式碳烤 Gạch Ngói
Chang Thai
Wang Steak Taoyuan Zhongli Big Clock Branch
韓舍韓式烤肉
Lomo
金大鋤壽喜燒SUKIYAKI-中壢店
4.3
(1.7K)
$$
Open until 10:00 PM
Click for details
KURA SUSHI Zhongli Station Restaurant
4.1
(2.2K)
$$
Open until 10:00 PM
Click for details
兩餐韓國年糕火鍋 中壢店
4.0
(1.4K)
$$
Open until 10:00 PM
Click for details
TASTY Zhongli Zhongshan Branch
4.8
(5.8K)
$$
Open until 10:00 PM
Click for details
