We sincerely feel that words will not be sufficient to emphasize the level of hospitality, attention and heartfelt care we were shown at the SLIB. It has set the precedent against which we will benchmark all our past and future experiences, and one week after our stay, we cannot stop thinking about our stay at the SLIB, raving about it to our friends and families, and wholeheartedly looking forward to our next time back at the SLIB. The most enriching aspect of our stay at the SLIB has been getting to know and interacting with the team – their warm demeanour, always with a smile, extremely professional, always going out of their way to enrich our stay, polite, friendly and most important of all unstuffy. They perfectly understood from the get-go that we prefer things to be casual, easy-going and unstuffy, and during our stay they built with us a highly personal relationship that we will always cherish.

I planned to ask my girlfriend for her hand in marriage and therefore booked the SLIB as a special treat for us. Every aspect of our stay at the SLIB was perfect and I am so glad that I chose the SLIB for such an important moment of our lives. Since the day the booking was made, Nini from the customer relationship team stayed in touch with me, sharing with me various ideas to make our stay at the SLIB one of the most memorable vacations in our life, and also helping me coordinate with the different teams. On the day of our arrival, Nabiha took time out of her schedule to sit down with me and plan the proposal plan to the smallest details and making excellent recommendations to help me make the proposal extra special (choosing the right location, setup of the room with balloons and our photos, scheduling a couple’s massage, having the whole proposal filmed undercover, etc.). Although she was off for the next two days, she stayed in touch with me throughout the whole period to make sure that the plan is being executed to perfection, which for me is client relationship ability at the next level. The team understood that I was detail oriented and what made me the happiest is that they proactively filled up any gaps in my planning. They accommodated all our requests including any last minute changes to make sure that my proposal and our stay is perfect. They put us in a room with a terrace and a beautiful view, rescheduled their maintenance of the terrace to give me sufficient time to do my proposal, helped organize a private boat ride on the Bosphorus with pickup at the hotel pier, sending up presents and desserts, etc. I want to thank especially Mr. Keenan who really went above and beyond in helping me execute the proposal – set-up of a private area in the terrace, rescheduling the maintenance, putting together a gorgeous spread of food, helping me prepare the back story, playing along the whole time so that my girlfriend never suspected anything, and most importantly accompanying her from the elevators to the terrace where I was waiting to propose to her. His team is equally brilliant and in the midst of dinner or breakfast service, they took the time to explain to us everything we are eating (hands down one of the best Cantonese restaurants we have been to) and connecting with us personally. I also would like to thank Mr. Ayberk for not only accommodating any requests I had, but for making us feel as if we were at home at every moment of our stay. Finally, as I mentioned before, this was a team effort and we extend our heartfelt thanks to Ece, Deniz, Halil, Yagiz, Ozge and Ugur for going out of their way to make this trip special for us and building personal relationships with us, despite our short stay.

At every moment of our stay, we felt that the full team rallied around us and just wanted to make our trip that much more special. Quite frankly we don’t remember any stay at a hotel where the level of attention and care has been at the level as that of SLIB.