PureGym Ashford Warren Retail Park — Attraction in Ashford

This is a great gym, attended by a healthy mix of regular folk of all ages, intent on keeping/getting fit and serious body builders. There are many treadmills, we've never had to wait, as well as plenty of rowing machines and bikes. The strength training equipment is clean and well maintained, my only criticism is that there is only one of each type of machine; so we frequently have to wait for the leg press or other strength equipment when completing our regular circuit. The free weights area is spacious and well equipped. There is also a good bicycle studio with mood lighting and two additional studios for aerobics and PT. The gym is open 24-hours a day and entry is gained via antipassback pods using a QR Code or pass code. There is a wheelchair friendly door that operates on the same principle. The changing/locker rooms are clean. They are upstairs (as is the bicycle studio), there is an elevator that can house a wheelchair. Membership is on a monthly basis with no annual contract. The smartphone app works well and tracks attendance, amongst other parameters. It also shows busy/quiet times of day. There is free Wi-Fi using the O2 network. My wife and I regularly attend together and we are both very happy...

Vile disgusting place. The changing rooms not cleaned for ages. Thick dirty grime all around the toilet bowls. No soap in dispensers . My socks thick with dirt after walking around on the disgusting floors. The showers absolutely stink. Mould buildup and hair in the showers. Honestly heaving the fact I had to freshen up after my workout in the women’s changing rooms! Water fountain for bottles thick with limescale and old residue. Disable toilets absolutely covered in poo. I train in PureGym is all over the country and for a brand-new gym, I’ve absolutely never seen something so Disgusting. Speaking to the gym staff, they just nod and don’t listen/ dont care. Message to pure gym manager with no reply. Gym equipment dusty. How can you even be open to the public with obvious health and hygiene issues. Steps to changing rooms...

When it opened great standards but with such high staff turnover and a lack of care of standards - it has quickly become a dive gym. From slack approaches to safety checks, to using duck tape to ‘fix’ maintenance issues, filthy equipment & dirty changing room and also over subscribing classes/being able to access them - I really don’t see the value in being part of this gym now. With plenty of other gyms in the area, it’s worth looking elsewhere. Tried to approach the team to speak to them but no one is ever there or approachable, always on their phones or having a chat to each other. Messaged the team as PureGym website advises but got a pointless reply so have reached out to head office. Appreciate it’s a budget gym but there’s budget and then...