One of the things myself and the missus were looking forward to whilst on holiday in Cardiff, made the trip to Barry Island by train on Feb 18th and as soon as we stepped off the train and into the theme park… my goodness it was a depressing vibe instantly.

Firstly nothing was really open at all. Only a few rides actually manned by hosts and the ones that were manned, the hosts were either standing on their phones looking like they didn’t want to be there for love nor money. Vaping on the ride in site of customers (that’s got to be the worst one) not to mention there wasn’t a staff member in site roaming the park at all to give any assistance at all!

Now onto the prices. I paid £5 for 6 ride tokens under the impression that myself and my girlfriend would be able to go on 3 rides each. WRONG, one ride was 4 tokens!

One of the only two rides I actually went on which was the one with the wonderful host who was standing there vaping without a care in the world, the host didn’t even acknowledge or provide any decent customer service, just told me to sit down and went over to the box, didn’t even check my safety bar, just started the ride and stood looking at his phone not even looking at the ride.

Absolutely awful safety procedures and standards for basic customer service, I have actually worked at a theme park myself, Adventure Island Southend in Essex and I can say I know the basic safety protocols which were not adhered to in any way shape or form and it doesn’t hurt to smile or actually communicate with the customers! You can definitely see the difference in customer care and standards and rules for staff such as not having phones or vapes on rides, if we had done that never would we have got away with it!

Awful value for money! Will not be returning. Would not recommend. A huge let down!