I am very disappointed with my experience at Houdini Star City yesterday. I have completed several escape rooms in the past at Escape Hunt and had pleasant experiences every time. I booked the Titanic room for 4 people which shows a 3/5 difficulty on the website. The room would have been absolutely impossible to complete without any hints being given by the host. On top of that, almost all of the tasks were to find keys instead of actual games which I felt was very monotonous. Many of the tasks were to find combinations to padlocks. We observed a padlock on the ceiling which was identical to the other padlocks used in the game so we assumed it was part of it. There was a moveable chair one metre away from this spot so we moved the chair in order to reach the padlock. The host was well aware of what we were doing and could hear what we were doing also. After a couple minutes of trying to open the padlock on the ceiling, the host says, “if you do that again i will have to ask you to leave.” we were completely shocked as no warning was given prior to this nor did we intend to cause any harm (of which we of course didn’t.) After this, I lost all of the little motivation I had left to complete the room as I felt the host (who i won’t name publicly) could have been a lot more polite about this. All he had to say was “That padlock is not part of the game.” I am quite upset as the room cost £100 total and I did not feel like this was worth it at all. I don’t think I will return here.