Hollywood Bowl Bury — Attraction in Bury

UPDATE: IGNORE THE REPLIES FROM HOLLYWOOD BOWL MAKING OUT THEY ARE CONCERNED AND WANT TO RESOLVE OUR ISSUE. THIS IS PURELY TO MAKE THE REVIEW LOOK LIKE IT'S NOT NORMAL PRACTICE. IT CLEARLY IS. THEY SIMPLY SEND A TEMPLATE MESSAGE ONLY CONFIRMING THEIR SHEER LACK OF CUSTOMER SERVICE SKILLS.

We booked online when we arrived we used the amusements until our time slot. We visited the desk at the correct time to access our lane. The girl on reception spoke to another team member saying 'oh they're booked for lane 17'. There was some whispering, and we were given an electronic device and they stated it would be 4 minutes whilst they cleaned it and it would start flashing to tell us. 15 minutes later we had still not been called. My husband then spoke to the manager at reception. She said the other group had overrun and it would be 10 minutes. At this point it was clear she was lying and infact lane 17 looked to be down and had been clear the whole time. She said it would be 10 minutes. My husband explained it was already over our time whilst they're taking other parties to their lanes. It was our daughters birthday and we had plans after this. She said she'd sort a jug of juice for the lane, which I think is insulting anyway but she didn't even manage to do that! After 40 minutes we approached the manager yet again and were finally given a lane a few minutes later. We had no assistance at the lane, having to retrieve balls that had got stuck ourselves, they literally ignored service calls. We ordered milkshakes for the kids but they'd run out of milk....we ordered food but the quality wasn't amazing with some nachos actually black from being burnt. I wouldn't be recommending Hollywood Bowl in...

Me and my friends ordered a couple of cocktails and a beer we got sent the beer and then they asked us for our ID’s baring in my mind we already had one alcoholic drink and surely you’re supposed to ID first. Anyway they then got all the staff and the manager to come check our ID’s which we all had, we brought our provisionals and they were laughing and smiling don’t know what they were saying but I thought it was pretty rude. Then after about 15-20 minutes of all the hassle they then said “we don’t know if they’re real or not” which me and my friends were pretty gobsmacked at and so we just accepted what they had to say as we couldn’t be bothered arguing about it. Then instead of a cocktail I ordered a coke they got rid of the beer which is just a waste. I then asked if I could get a refund for my cocktail to be told that a cocktail is the same amount for a glass of coke which is certainly wasn’t and then they went to go check and then they said sure you can get a refund, still haven’t received this refund. As well as this all happening 3 of my friends drinks and food was all missing we had to go up to the bar to say can you please give us the rest of our order. I would like a full refund now for this terrible service we have been given and the food was absolutely awful and the staff are very unpleasant. Definitely will not be coming back here for food and...

A great place to play pool with friends and the other arcade machines are fun to go on. The only negative I have is there's often people messing around just sitting and lying down on the pool tables, taking the basketballs from the basketball machines, ruining it for others. When that isn't happening, it's a great place to have a bit of fun alone or with friends.

UPDATED REVIEW 11th September 2024 - The above points still remain. However, the toilets are now restricted to an access code. I somewhat understand this due to people messing about and vandalising the toilets but as someone with urgent toilet access needs I feel like it's inconvenient and unfair to also apply this to the disabled toilet. Not every disabled person who needs this toilet is going to be able to independently enter a code to access and it's already radar key locked anyway! Please please please consider taking this off the disabled toilet at least. 1 star lost for this change (now 3 stars, was 4 stars)

UPDATED REVIEW 1ST DECEMBER 2024 - Adding to the above, my radar key no longer works with the disabled toilet here, only the access code. I don't agree with this due to the points I made above. The pool tables have increased to £2 again, I'm hoping they will go back down to £1.50 which happened shortly after they went to...