Awful customer service! Right from the start, when asked for lemonade with no ice at the bar, the bartender put ice anyways but when we pointed out we didn't want ice she simply removed them from the glasses with an ice shovel lying around a dirty sink. We were so so annoyed by this that we had to demand for new lemonade into new glasses! Who in their right mind use a dirty shovel to remove ice from a glass and expect customers drink from it? When we drank the lemonade, there was no flavour at all, closer to sparkling water if anything else. We decided not to make a fuss over this, hoping the food we ordered comes out better. We were mistaken, the food were dry and tasteless. When a waiter asked how our food was, we were completely honest that it was bad and we were not going back there again. Her response was just "ok" and didn't ask or didn't tell anyone about our feedback or most of all didn't try to resolve it. At this point we were so fed up that I just called the duty manager who was having a meeting behind us. My partner decided to return the food and explained how it was and the experience we were having with our orders. He decided to refund her food, but did not ask how mine was and ignored me completely. When he came back, we explained how rude he was to me. However, when I started explaining, he just looked at me funny as if my opinion did not matter at all. He was arrogant and lacked professional etiquette. In fact the staff provided the worst restaurant customer service in Bury we had experienced yet! Plus the food are tasteless, including the drinks.