Ryan the Manager of Halfords is a very angry nasty person. I purchased a screw driver set last Thursday to be delivered for Friday at 9am. I came into the store around 2-3pm that Friday and was able to collect all my order other than the screw driver set. Ryan said he would order this in for Monday and to return which was a bit of an inconvenience but i had no issue with as he was polite at this point. I come back in on Monday around 10am and was told by Ryan that the order had not arrived. After explaining my frustration to him he became very agitated and would cut my words short. He also threatened to ban me from the shop after i spoke over him to explain he was messing me around and that i was frustrated that im having to keep travelling to and from the store because of this. I asked for a refund and he explained that if i was to stop talking i would receive my refund. I asked for the head offices number to be written down and he refused to do this and told me to google it and practically threw the receipt back at me. Ryan is supposed to be the store manager however instead of deescalating a situation he escalated it and made me, the customer, more angry and frustrated. After speaking to a few employees that I know from when I used to work here about this incident they explained he has always been like this and has a very cocky manner and has no customer skills. This guy needs to be sacked or put back in training.