Grand Arcade — Attraction in Cambridge

On 11/06/2025 I visited the Grand Arcade at around 6.15pm. I was using a disabled toilet on the second floor and had lifted the handle all the way up to lock the door. I specifically made sure that the handle was lifted to the lock position. However an old lady and he son used their radar key and was able to open the locked door from the outside despite me locking it from inside.

This was very embarrassing and after she had opened it and everyone saw me on the toilet she closed it but this left me severely embarrassed and now makes me super anxious to ever use a public toilet again. Due to my medical stomach and bladder condition I have to use the disabled toilet and have a Radar key.

Once the toilet has been locked by lifting the handle up to the locked position it should never be able to be opened by anyone from outside using their radar key. I have emailed the Grand Arcade the time and date this happened and what I was wearing if they want to confirm this through their CCTV outside the toilet area.

Also I want other people to know that this was the first of the two disabled toilets that they have on the second floor of the Grand Arcade shopping centre in Cambridge that this happened in. I do not wish this embarrassing and severely emotionally scarring incident happens to anyone else like it did to me. This is most likely due to a faulty lock or a improperly fitted lock on this toilet because after some research the only other way it could have been opened is if the lady and her son somehow used a screwdriver or gadget to turn the round mechanism and...

Grand Arcade in Cambridge is an exceptional shopping destination that offers a modern, airy, and inviting atmosphere. The glass architecture allows for plenty of natural light, creating a pleasant and open environment as you explore the various shops. Whether you're shopping for fashion, beauty products, or home goods, there is a wide selection of high-street retailers to choose from.

One of the standout features of Grand Arcade is its anchor store, John Lewis. This department store is a real highlight, offering everything from electronics and fashion to household essentials. The layout is spacious and well-organized, making it easy to find exactly what you're looking for. The staff at John Lewis are always friendly and helpful, ensuring that your shopping experience is both enjoyable and efficient.

We always make it a point to visit Grand Arcade whenever we come to Cambridge for a walk, and it never disappoints. The shopping centre is not just about the stores – it also offers a great range of cafés and eateries where you can take a break and enjoy a meal or coffee. The whole place is immaculately clean, and there is a strong sense of convenience, especially with its proximity to the Grand Arcade car park, which makes parking and access incredibly easy.

Overall, Grand Arcade is the perfect place for both a leisurely shopping trip and practical, everyday purchases. Whether you're a local or just visiting Cambridge, it’s a must-visit spot for anyone who enjoys a relaxed, well-organized, and welcoming...

I visited this location 3 weeks ago and was Not impressed from the start. To start off with the information given out on there website for there car park is incorrect the postcode and satnav information takes you to a completely different location. When you do eventually find the car park they decided to number the levels in pluses and minuses for above and below ground. Sounds good but not really helpful when your in the arcade and only one exit/entrance takes you to the car park and it is not the one you came in by due to the lack of signage in the car park. When in the arcade I tried to find a member of security to ask but there wasn’t any on the floor. I had to ask a cleaner who didn’t speak English for directions. When I did eventually find my way back to level minus -3 I discovered all the arcade security guards chatting and laughing in the car park office. The reason for my visit was to do a security risk assessment. You will be assured to hear the assessment didn’t pass the grade. To make matters worse on one of the levels I filmed for the assessment a member of the public being harassed by street beggars whilst trying to pay for her car park. The lady couldn’t see me and I would have stopped it if I thought she was in danger. The fact remains that area is meant to be patrolled by security and they where at the time ALL down in the car park having a laugh at something. I would strongly advise against this arcade. The people who run the arcade are just after landlords rent and not looking after...