Visited today, on a rainy day during the summer holidays. The whole of the Tower Park complex was packed (20 minutes to find a parking space) and when we arrived we were told there were no bowling lanes available for several hours - which was to be expected.

So I decided, now we're finally parked (!) to order milkshakes and coffee from the diner in the bowling alley. I was told that only large milkshakes were available because 'that's just how we make them' and after I argued the point, was charged the medium price that I wanted to spend in the first place. Took 35 minutes for 3 milkshakes and 1 coffee to be made, at a time when no more than 10 customers were served between me ordering and me having to go back up to the counter to question where they were.

Lady at the counter pushed them my way and said 'there you go' (no apology for the wait etc)

After booking a 16.30 time slot for bowling, was told at 16.20 that there was a 45-60 minute wait to bowl. After speaking to a different member of staff, a lane became free at 16.40 and my children and I bowled!?!

Shame, as the facilities are great and modern, with a much easier to use navigation touch screen to set up the bowling and add/remove the buffers per person throughout the time bowling, making the experience much more self sufficient rather than having to rely and call upon staff every time.

Sadly my family and I won't return during anything that resembles a busy period as the lack of staff, and general customer service skills/politeness of those working, is the reason for the low score and sour taste this visit left.