Visited last year with my family, including my two grandma's. Both my grandma's were in wheelchairs, and are 84 and 92. One has 2 bandaged legs and can't walk due to ulcers.

There is NO way they can walk up the Chine, which we knew as we have been many times before, my grandma even came when she was a child. There are rough grounds which the wheelchairs can't cover, and hundreds of steps.

This was perfectly fine, they just wanted to sit and have a cup of tea and a slice of cake and wait for us to walk around the chine.

However, due to "insurance reasons", both of my grandmas were charged the full price just for being pushed in their wheelchairs to the cafe about 20m past the entrance..

We were really disappointed in this. They still patronised the business by buying tea and cake, which we told the ticket staff. But they were very rude and sharp with us when we asked why they should pay full price if they can't physically walk, can't experience the chine at all, and just wanted to sit in the cafe.

They said they might get up out of their chairs and get around the chine for free. Which quite frankly was ridiculous to suggest. You'd know by looking they would never be able to get down even the first set of steps.

They have added Dinosaur models and big eggs nestled into the sides of the chine. The sides of the Chine are collapsing so I'm not sure why putting massive eggs up there is a good idea.. perhaps why the insurance is needed?

It was looking very shabby compared to how it used to, barricades and old sheds laying about. Perhaps they are trying to copy the success of other Dinosaur themed places of the island to bring in new visitors, but the funds could have been better used elsewhere. I hope they are able to update it.

It was such a shame because we loved the Chine, and have been coming for many many years. But staff attitude and unreasonableness has unfortunately meant we won't be coming back.