Old Thatch Teashop — Restaurant in Shanklin

First of all , what a fab tea rooms , the best I have seen on the island so far including pubs as well. This little tea rooms has great parking just up the road from the public car park and is situated next to a Christmas shop and next to the Shaklin Chine waterfalls entrance. I and my family were greeted by one of the owners Pat , such a friendly and welcoming greeting , we had a pushchair and due to the nature of the old building it’s not possible at the minute to have a disabled access , but it was only a few steps down and easy with a pushchair . We decided to eat in the wonderful fairy garden that was packet with fairy’s and little cottages. We were seated comfortable with space for the pushchair and the dog . Our menus were brought out quickly and the ladies serving were great with all our children especially our 2 year old son who she was so sweet to. A great selection of afternoon teas, kids menu , jacket potato’s , sandwiches , pancake stacks, toasted tea cakes , coffees , ploughman’s , soup , cakes and Quiches . All looked delicious and almost everything is hand made. We choose prawn salad , I had a jacket with cheese and beans and was please it came hot ( a lot places I eat it is luke warm). Tina mayo sandwiches , cappuccino and j had a massive frothy milkshake with cream and fairy sprinkles . The atmosphere in the garden is magical and we felt well looked after, the food came quickly and was delicious , I took our 2 year old son around the garden and found some trees with memorial hearts on them with messages of missing lives ones that had passed . I checked with one of the owners about whether I could do a memorial myself as it was our sons anniversary of this and she said we could and it was £4 donation to a children’s charity in memorial of a little girls who had died from cancer , I thought was fitting and she reassured me that the memorials would always be there even if the weather damaged them they would fix them and put them back up , this was so nice of her . This place has such a nice feeling and the staff are so friendly , child and dog friendly , I would defiantly recommend booking here , it was so friendly and love owners who love there work and do over and beyond to make sure you have a great meal/ afternoon tea. 5 star definitely a must visit if you...

We would love to ADD A FEW MORE STARS for the most wonderful friendly service we received this afternoon from the finest TEA ROOM in the UK. We were welcomed with a beaming smile from a very happy, but hard working young lady, called liz. It was love at first sight with this beautifully decorated TEA ROOM. Everything thing was just gorgeous and meticulously decorated. It was a hand painted and personally decorated REST TEA ROOM. It was welcoming from the word GO!!. We were served smarter not quicker. Our names were used all the time by Maria, Pat, the owner who came specially to Meet and greet her customers, even though she was busy baking cakes. The whole scene was personaly Co ordinated. No sales were pushed, just plain customer relations at its highest. The food and tea was served meticulous with love for the customer. Any questions we had were answered honestly, precisely and always keeping the customer at the forefront. We shall make sure we will always go back to this beautifully decorated, served so lovingly with hand made food that was ever tasted by the person on the road. We would always recommend this Osis on the Shanklin road to the world. Unless, you have tasted this OASIS, you have seen and tasted nothing. Good luck and keep pleasiing the publick with your honest, so clean and fabulous served food. Your tea garden of Eden is just truly unique. Such a marvelous tea room cafe filled with the wonders of the TEA WORLD. Quality,food and customer servicing is...

Not very impressed. This tea room has been awarded the best in the Isle of White apparently which brings some interest but in reality it was quite poor. The family before us in the queue to be seated left as they had been waiting a while and apparently hadn't even been acknowledged. We were seated and placed our order. All members of staff seemed stressed and when the drinks arrived we had to share a teaspoon between 2 cups of tea as the dishwasher had been busy, just rinse a spoon and give it to us. The boys had apple juice in some old looking beakers for toddlers even though they are nine. The waitress never came back with a spoon so we had to share. A man brought our food over, realized one of the scones was on the wrong plate so went to change them using his hands until we said that we would do it. The scones were small and dry. The savoury afternoon tea consisted of 3 very small scones with 2 tiny portions of butter which clearly isn't enough, a small plastic tub of pickle and a small plastic tub of cranberry (I think), no cream cheese or any other cheese and an image of a flower made from cucumber, celery and half a cherry tomato. All the savoury scones tasted the same and I didn't eat the pickle or cranberry as it seemed weird eating just pickle on a scone without any cheese for example. The whole experience was strange and I am not sure where this...