Prodigy Escape Rooms have got the formula for a successful business absolutely spot on. I had to contact them on booking and Lisa could not have been more friendly or helpful, but was also interested in our reasons for visiting and keen to help make it as special as she could for us. It was our twins 8th birthday and they are brand new to the escape room scene, so Lisa suggested that they let us see an in-progress room to help the kids feel extra comfortable. They LOVED it! They really felt like they were being given a VIP experience. Ella met us when we got there on the day and was so happy to see us and excited for our game! She was super enthusiastic and told us everything we needed to know in a way that the kids could understand, which they again loved. Ella was charismatic and fun and was so helpful when it came to the game, so that we had our best chance at success, which was exactly what we needed for a first-time birthday escape room! Ella remembered the kids names and used them as often as she could to really get the kids engaged and geared up - great touch. She also complimented them on the radio when they figured out a clue themselves and gave them kid friendly hints when they were close so they didn't get side tracked. The building itself was beautifully decorated and very professional looking and we were all impressed at how much effort had gone into just the entrance way. The game room was full of detail and the game was interesting, well thought out and so much fun! The details were brilliant, it even included it's own language. We could really tell that so much planning and effort had gone into it. When we managed to finish the room with 13 minutes to spare, the kids were rewarded with special birthday sweets, which really added to their sense of achievement. We had some lovely family photos taken after and had a chat with Ella, who's enthusiasm carried on right till we left the building. We met Lisa after the game and she was just as lovely and friendly as she was via email. All in all, we had a fantastic time. Worth every penny. We will definitely be returning - I'm sure I won't hear the end of it from the kids until we do! If you are looking for an escape room to ease your kids into this fantastic hobby, I could not recommend Prodigy enough to you - well done team Prodigy on your efforts!