Rituals — Attraction in Exeter

I have shopped in this store since it opened in August and have spent a considerable amount of money in that time. I will however no longer shop at this particular store. Up until now all the staff have been friendly, professional and welcoming. Today I arrived at 9am when the store should have been open but it didn’t open til 9.10am which in the grand scheme of things isn’t a big deal. I was greeted by the most miserable looking woman who seemed annoyed customers had dared come in at that time. We were trying to return a faulty item with a receipt which also displeased her greatly and she refused to help in any way. She was rude and argumentative, and apparently is the new store manager! So good luck Rituals keeping any customers with that approach, never experienced such bad customer service. Her manners, her attitude and her professionalism...

I'm a big fan of Rituals and very lucky there's a store very near me. Went into Rituals to have a look at the new scent and was greeted by a lovely lady who.was very knowledgeable. She was talking about the advent calendars which are stunning by the way, unfortunately a tad on the expensive side, maybe one day!!!! . We came away with a nice bag of treats but always found the staff to be very helpful and...

Customer service is sadly lacking in this store. I purchased a foaming shower gel which was faulty and wouldn’t dispense, when I spoke to the manager she was almost aggressive towards me. Note to shoppers - don’t ask for replacement or refunds - save yourself the stress, shop elsewhere. John Lewis has excellent...