Adali Cake & Patisserie — Attraction in London

I ordered a Oreo cake for a dinner party I was hosting. I was told one price, then the next day the cake was to be collected I was contact by someone from the shop to say that they made an error and that the price would be £10 more. I was not happy with this error but had no choice because it was too late for another option. The cake was horrible and very wet. I contacted the shop via telephone and was told the chef made an error in making the cake because it should have been half chocolate and half vanilla sponge, the cake was all white sponge filled with a lot of syrup that soaked the sponge. Myself and my guests were very disappointed in the cake therefore I decided to leave my party to return to the shop with the cake to complain. I spoke to one cashier who was trying to show empathy but could not help so she decided to call the chef to speak to me about the matter. The chef was very dismissive and told me that's how they make their cake, he even took a spoon and tasted my cake and told me there is nothing else he can do and that I should take the cake home before he walked away. My advice is to avoid this cake shop in order to avoid any disappointments. Sorry for the long review but I wanted...

A Prince Charming themed cake was ordered at the cost of £250. We gave this shop a 1 month notification to make the cake with a photograph of exactly what the cake should look like. Yet, on the day of my grandson's 1st birthday party, my daughter received a phone call from the shop asking for yet another photograph of what the cake should look like. It had then become apparent to us that the shop had forgotten to make the cake, and they were now panicking to get the cake ready on time for collection that day. Later that day we went to collect the cake and to our disappointment this cake looked absolutely nothing like what we had ordered, The cake was covered in thick cream and not in fondant icing as ordered. The sponge was flavourless and dry. The people that are now running this shop should be ashamed of themselves for ripping off customers with bad quality cakes for top end prices. I will never take my custom to this shop ever again, and i would also recommend that other people consider doing the same thing to avoid...

Very poor service. I ordered a strawberry glazed cake with a Mickey Mouse face on top and I was told that it would be ready for collection on Saturday at 1.pm and I was trying to call the shop to make sure that it as going to be ready on the Saturday from11.30 am till 15.30 pm and no one was answering the phone and it kept going to voicemail. When I finally got through to the shop at 19.30 hours I spoke to a young lady and her attitude was so condescending and rude and she was basically blaming me and the morning staff for the screw up. She did not offer no apology and when I mentioned this she said "I'm not going to apologise for something that I didn't do". In the meantime my 2 year old son had to have his birthday party with His cousins and without a birthday cake. I feel very let down and embarrassed by adali cake shop and I will never go there again. Next time I will go and buy a cake From Sainsbury's. At least from Sainsbury's it is cheaper and you get a good level of...