American Airlines Arrivals Lounge | LHR Terminal 3 — Attraction in London

It began with such a palace just to get in... having left my BA paper ticket on the plane (but not my phone) I was advised I needed to go to the BA ticket desk in departures to get a copy if my boarding ticket, which is impossible as it's an arrivals lounge meaning the flight had already flown. I queried if this was really necessary as I had all my flight / ticket information on my phone. It was explained it was necessary to scan the boarding card. I suggested they phone BA colleagues for verification but they insisted I needed to go to Zone D downstairs. Zone D was eventually found in the adjacent building who were unable to print a copy of a boarding card for a historic flight so the member of BA spoke to her American Airlines colleague who simply phoned the desk in the Arrivals Lounge to verify my visitation rights. I queried why I had been made to make an unnecessary trip when it could all be verified over the phone as I had originally suggested from the arrivals lounge. Neither member of American Airlines were able to adequately explain the incompetence or it seems capable of issuing an apology! Not the first class service one expects - more akin to 'computer says no' attitude - very disappointing flowing a 10 hr flight!

The positives were the food and the shower facilities in what is otherwise a very basic cramped lounge, which strictly adheres to a no...

This terminal is easy to navigate if you follow and read the signs, also look where you are going, there are a lot of people at the same time, not always looking where they are going, and they will run you over with their suitcases. Pack some food for while you're in the airport before security because it's very expensive compared to regular shops and there is no fast food chain like burger king or McDonald's. More fancy style food bars and restaurants and use the information boards, the currency exchange staff are going to know just as much as you will when you ask them what gate your flights on, only the information board will be able to tell you. Bring as little luggage as you can to minimise your journey time and make moving through crowds more convenient, Travelex in the currency exchange stores are helpful with money and sim cards they will give you the deal that will give you the most of the money you are spending, and the cash machine asks you if you want a receipt, if you're not going to take it dont print it! Nobody else needs to see what transactions...

Regardless of your lounge, American Airlines is the worst US airline that served me with a horrendous experience back in January. The airline abandoned passengers in the middle of the night at the Denver airport because they couldn't follow their schedule. They never provided accomodation or reimbursement for it. They lost my checked luggage in the process of it, which they later flew around the US for nearly a week. When they sent it home to me nearly a week later, the luggage looked like it was battered with hanmer from each side. The Samsonite suitcase had cracks in its shell on each side, one of the wheels was nearly ripped off and the handle was missing. They responded to my complaint with a generic copy paste template which they send to thousands of customers. Literally thank you for sharing your thoughts, it's important for us since we strive to improve customer experience while never addressing any of the points I've raised with AA. The worst airline...