Prison Island London — Attraction in London

I had a very poor experience at this venue. As mentioned in several other reviews, only a limited number of rooms were accessible, which felt misleading and completely undermined the value of the visit. The staff appeared untrained and unprepared, with little understanding of what was going on. While I appreciate that it may be a new venue, basic training should have been in place before opening to the public. I visited to celebrate my birthday and couldn’t have been more disappointed. When asked for feedback, I expressed my concerns, only to be offered extra time — which felt like an empty gesture, as I was already keen to leave. There were no instructions or clear guidance in the rooms, which made the whole experience feel disorganised and poorly executed. It felt rushed, chaotic, and frankly, quite rubbish. I also find it hard to believe some of the glowing 5-star reviews are genuine, as my experience was completely at odds with them. Overall, this was a major letdown. I would strongly advise others to avoid visiting until significant...

I just came here with friends and we had an absolute blast but honestly, that was largely thanks to the most AMAZINGG employee, her name is Ciana!! From the moment we arrived, she went out of her way to make sure we had the best experience possible. She was incredibly accommodating, welcoming, and genuinely supportive throughout our visit. Her energy was so warm, friendly and uplifting that it made the entire experience even more memorable.

Ciana’s customer service was outstanding, she treated us with so much care and enthusiasm, making us feel valued and at ease. It’s rare to meet someone who takes their role to heart the way she does. She truly went above and beyond for us, and it didn’t go unnoticed.

Honestly, she truly truly deserves a raise for the exceptional service she provides. Staff like her make all the difference. Her manager needs to see this (I told him before I left too).

P.S. I’ll attach a picture of my friend group’s score slot; it went from 70 to 31. Still surprised we made...

Booked for an adult and 11 year old. Would be a 4.8 stars if option was there. Friendly staff & clean place. U definitely need more than an hour playtime, we managed to add an extra half an hour for £9.90p.

The rooms are a mixture of arcade type and escape room games. Best one for me was Waterfall and The nest!

There's games for Solo and groups, alot of games require 3 people altho we managed to do 14/31 rooms (with our extra half hour 22/31rooms), we're told average is about 14-16 rooms people do within an hour, you can repeat a room several times. Liked the mixture of physical and mental games!

Reason 4.8 stars It would be good to let us know when our time is up with a buzzer or something rather than us shoving doors to find out we can't play anymore. Also, some rooms should have basic instructions. A few rooms were invalid, one room we couldn't play was Cell block North as it was engaged with other players the couple of times we approached it but hey ho for next time! Definitely going...