One of the marshals (maybe Zach, but I might've been given the wrong name) was incredibly rude on track, arguing with me over the barrier because he tried to stop karts without proper safety protocol or common sense being followed. He didn't like zig-zagging on yellow but was perfectly happy with people overtaking on yellows, at speed, several times.

They stopped the kart in front of me using a hand signal directed at the kart directly in front of me, with entirely inadequate notice. The kart ahead of me responded by slamming on his brakes, and this caused me to go into the back of him (though not too hard). The marshal said "this is why you don't zig-zag on yellows" as if zig-zagging didn't actually increase my braking distance (it did). I responded with "he shouldn't be stopping on an amber" since I was still unaware that a hand signal had been used (when the safety briefings repeatedly tell you to look at the lights, not some arbitrary hand signal).

Track Director claimed I was lying, despite watching back CCTV which includes no audio. Apparently responding very unhappily and venting (admittedly with one "colourful" choice of word) to another member of staff means they don’t want my business.

Track Director had a classic “I couldn’t give a shit” face and offered zero apology for his staff’s behaviour. He rejected my comments that the marshal had done anything wrong, because of course the guy hires perfect angels who can never do anything wrong.

My first significant issue with staff since I started attending and I’ve spent hundreds upon hundreds of pounds here. I also previously provided feedback to the team about ways they could improve, all of which was ignored and I was pestered to leave a five star so the team could get their incentive.

I’d been thinking of quitting TeamSport Docklands since I got pestered to leave a dishonest review, so now the true chance has come.

When I showed the Track Director and another colleague a higher level of respect than the Track Director afforded me and wished them a goodnight, I only got a response out of the colleague. Track Director was too busy being smug and almighty to afford basic respect to someone who did nothing but show him respect.

In summary:

1. One member of track staff instigated an argument by not communicating clearly or politely
2. The track staff could have said "please don't zig-zag on yellows" or "please watch for hand signals", neither of which were mentioned in my safety briefing, but instead chose an incredibly toxic "this is why we don't zig-zag on yellows" with a terrible tone
3. The Track Director is an ignorant jobsworth with absolutely no customer service skills - he didn't even say hello to me or ask what my version of the events were. He had clearly formed his entire opinion based on what he had been told from the two track staff I'd interacted with.
4. The feedback I provided several times about karts and safety was regularly ignored, usually being told "all the karts are the same" when the difference is blatantly obvious when your kart is sliding you in circles the moment you turn the wheel and the previous kart you had did not do that
5. The Track Director believes his team are perfect angels
6. Despite being totally honest about calling the track marshal a name (not to his face), and already saying I won't be returning, the Track Director framed me as a liar about the interaction between myself and the marshal because he watched an audio-less video of what happened.
7. If you want to use a hand signal, make sure everyone is looking at you. We're trained to look at the lights, not to look at the hands of the people moving around. I knew the marshal was there, safely behind a barrier, so I focused on the light ahead of me and the kart which was blocking half the track.

You’re better off spending your money somewhere that cares. This isn’t it.