Little Hudson Cafe — Restaurant in London

this is not a review about the food, but more of a suggestion for the management team to employ people with common sense and an understanding of what customer service actually is. we got asked to move to a smaller table to accommodate a bigger group, which is absolutely fine, however once our food was served it went to the original table we sat at. the waitresses took an embarrassing amount of time to figure out what went wrong (keeping in mind the cafe has about 12 tables, half of which were unoccupied) and our food was sat on the other table for a while, i even tried to get their attention because it was painfully obvious that they served two plates to a table of four and have forgotten that they moved us ten minutes ago. they then served us the food that sat on someone’s else’s table and i asked for it to be remade, to which they acted offended and insisted that the food wasn’t touched, despite it having been sat on someone’s else’s table for ages. i insisted that they remake it and it arrived “fresh” after a couple of minutes, clearly only the egg being recooked as everything else was lukewarm. at no point did anyone check in, bit of a joke service when you’re paying £40 for two people and there’s plenty of staff...

It's a good place ambience wise but found it bit expensive. While picking up daughter from nursery, we decided to grab some snacks and sit for chit chat for sometime. Wanted to try this place so we ordered, Mediterranean stack which was for 9£?? & carrot cake (And a same carrot cake in 1£ less was available in nearby Starbucks where we went immediately afterwards). Felt like we got cheated. Plus after half n hour wait for ' medi stack' south asian guy (with a beard) served and then asked loudly, are you ordering one more meal as you are two and ordered only one? While the other person was having hot chocolate and a carrot cake. he sat there afterwards with couple of clients (seemed like) so guessing, he was either owner or managing there.. BTW the stack was pretty average in taste, only had halloumi cheese, hard bread with some jam and half fried egg. We shared later to finish quickly and decided we are not coming back here ever. I have never experienced such thing anywhere. Better to go to nearby Starbucks which has more space, reasonable prices and where nobody is going to ask you what and why you have ordered only this. You can even sit there for 2hours or more with only one Latte, your...

Everyone has a bad day but it is not about what went wrong but how you fix it. Unfortunately when you have the captive audience you are soon blinded by the loyalty of your customers and forget to pay attention to detail. The meal today was unfortunate but the fact that the staff felt the need to argue the freshness of the chicken was insulting. What is more insulting is that the chef who made the sandwich thought it was good enough to serve. My question is that if you can clearly see the produce has dried out from incorrect storage then what else do they overlook? Chicken is amongst a few foods that you just cannot risk giving customers if it has been compromised. I could give you the benefit of the doubt if it was the last meal served of the day however this was not the case. I would say think before you visit and is the risk worth it? Sadly off to find a new place but is it really!

Interesting, Really.... the response you want to give. Chef to Chef...you want to tell me the inedible chicken was made that morning...... that's the excuse you want to give for something that you could not bite through.... 1 piece maybe but several pieces........