West Ham United Stadium Store — Attraction in London

I was really happy to buy my first umbro West Ham jersey. The design is so beautiful that I really loved it. Purchased it for 75£ and after my first time wearing it, the fabric broke in this subtle but noticable way in many places of the jersey. I was just using it for casual wear nothing challenging. When I consulted with my sister who is textile expert, she told me that this is production issue and that the quality test of the prodcuct was not properly made. I shared this at the shop and what they could offer me was a new jersey or returning me the money. But the new jersey might have the same issue as its a production error and I dont live in London to take the risk.

I was disappointed by this inability of providing me a compensation and assuming responsability for their error. So I got my money back. But still very disappointed by this attitude from such a professional club as West Ham United. I had literally to go all the way to the stadium from Brixton just to return the kit which I ve bought couple days ago, informed them about they fabrication error with Umbro. And them instead of compensating me they just offered refund. I consider this a bare minimum but not a proper professional way to treat their supporters and...

Travelled back to store on Boxing Day, hoping we could exchange my son's Xmas gift before we flew back to Denmark later that day. There was absolutely no information whatsoever about Xmas opening times on West Ham's website, their social media sites or when calling their various telephone numbers. Just an A4 printed bit of paper stuck on the door of the shop!. This is a bit like our football at the moment - ridiculous and unprofessional. Especially for a big club like ours, and a totally wasted journey. Annoyed wasn't the word. Sort...

Pre-ordered MN-16 merchandise online at the clubs website back in July for the sum of £245.00. After waiting 4 weeks, no comms, no courier tracking, no dispatch notice, more importantly, no MN-16 merchandise! Had to raise a Paypal claim & subsequently WHU refunded immediately. AGAIN, no comms, no apology! As a season ticket holder for over 20 years, I ask myself why? Poor customer service but typical WHU.

Supporters, keep you money. Buy from the store rather than online. If Mr West Ham, Mark Noble knew he...