360 Play Farnborough - Family Entertainment Centre and Party Venue — Attraction in Rushmoor

This place is a health hazard! Absolutely vile! Its was early morning on a Friday off peak and as I entered the building I was disgusted with ththe floor to then entering the play area the smell of damp and mould is overwhelming.. the play facilities are clearly not sanitised there was dirt, bodily fluids and god knows what else my daughter had bright coloured leggings on and they was covered in dirt and god knows what else! Less than 24 hours after visiting we ended up in hospital with my daughter with a serious stomach bug which I can only assume has been picked up at this vile unsanitary place because that was the first time in a week we had been out and we didn’t even interact with anyone while there. Sort it out you charge the earth to go and yet can’t keep it sanitary or clean! Disgusting place I would avoid at all cost. Unless you’d like to become poorly from either the mould inhalation or unsanitary conditions, needs reporting to environmental health staff are also about as useful as a chocolate tea pot I will not be returning and I will be advising everyone else to avoid. Updated I have seen your response and regardless of what EHO have reported clearly your facilities hygiene practice is extremely poor because I can see multiple reviews with the same complaints as mine posted after my review so clearly this is an on going issue. Its is an absolutely disgusting facility and I’m clearly not the only other person who has raised similar issues and all been responded to with the same generic response about EHO. Weather EHO are providing 5 stars or not it does not dismiss the fact that children and families that are visiting your facility have become seriously ill my daughter was hospitalised less than 24 hours after visiting this facility. EHO inspect anywhere between 6 monthly or 5 yearly so there is nothing to say your inspection wasn’t done 3 months before hand and this facility have chosen to be relaxed about hygiene and general practice for the next 3-6 months. EHO giving a good report and having a new sticker put on your door does not stop a business from future up keep and cleanliness until the next visit is due. This place needs shutting down it’s absolutely vile. They should be ashamed of themselves. Hopefully it doesn’t take for a child or adult to become so poorly that there is no turning back for them to actually pull their finger out of their backsides and take responsibility for their facilities and follow proper cleaning procedures for a play area that they provide to young vulnerable children. I stand by my previous statement I would avoid...

I wanted to offer you some feedback following our visit today as we were very disappointed.

Firstly, we had to queue for ages to get in. There was one girl on the desk letting people in and out. Needless to say, she was extremely grumpy by the time she got to us. On a Saturday I would have thought it would have been better staffed.

Nothing on your website shows that the nearest car parking limits you to two hours. We travelled especially to the venue today, we are not locals and had to leave after 2 hours to prevent getting a parking ticket. We could not see any other parking locally which would allow us to stay for longer.

Nothing on your website explains that you have to take pictures of the children. Had we known we definitely would not have attended. When I asked the question to the girl on the desk I was met with a sharp reply. But, I do not like the idea of you holding personal information and photographs of my children. This needs to be made clear on the website. By the time we got there and the children had seen the soft play area, it wouldn't have been fair to take them away, hut the whole process made me feel very uneasy. On top of that the girl on the desk didn't even ask if she could photograph my children. I had to physically cover their faces so she stopped and actually explained to me why she did it. I still don't understand as those photos weren't checked when we left, even though we, again, had to queue to leave the venue.

The role play areas were not actively tidied up. I'm sure at the start of the day the children would have had a great time. By the time we arrived, most of the role play areas were empty and it was chaos. We've been to a lot of these places before and they are always well staffed with the team members tiding up so that all children get the chance to experience each area fully.

There seemed to be a lot of staff just sitting around, not doing much. It seems to be a free for all. There were a group of boys in thee who, I was suggest, were much too old to be in there, kicking and pushing each each other and intimidating the smaller children. Again, members of staff should be managing this.

We didn't see any of the 'daily activities' taking place.

All in, for what we paid to attend, plus the ridiculous 'membership fee', it was an utter waste of money. We have been to so many other venues which beat this hands down and we wouldn't have any concerns paying the entrance fee for. Such a shame, as it could be a good...

Firstly, I come here a lot as my kids have passes and I’ve always renewed them because it is my local go to to take the kids for play time so I have a very good insight on what this place is like week in week out.

Positives:

I like the regular staff, they know me and my children and are always friendly Young lad who works behind the kitchen has great customer service Great fun for the kids Good location Cakes are nice but always out of stock Cars and carousel are fab Table football and table tennis are great just in need of a good clean Kids premium meals are good

Negatives:

Cleaning needs to be kept on top of (you need someone going around with the hoover every hour). Many times I have come here in the late afternoon and it looks dreadful, food crushed everywhere on the floor, tables dirty and food plates left on tables for a long time before taken away.

Tea Machine is broken and has been since before the summer! Staff behind the till play it down but the tea always comes out lukewarm with a white cast on the top so I don’t buy tea anymore.

Cutlery is minging! Needs further cleaning because it has built up water marks on it! You need more salt in your dishwasher or a staff member polishing it with boiling water and a soft cloth.

The kitchen offers no fresh sandwiches for the kids and I think snack choices are poor. There is nothing healthy on offer at all.

Jacket potatoes are always hard and dry and never have butter in.

Toilets are gross and need regular cleaning.

Balls for the ball pits?! We need to see a return of these it makes no sense not having them when the kids run around touching everything anyway.

Toys need replacing in particular the soft toys and dress up. The little shop never has toy fruit or baskets for the kids to play with.

Seating by the baby area is under a speaker which is constantly playing the same playlist on repeat everyday, it’s loud and you can’t enjoy a conversation with friends.

I tolerate this place for my kids because they love it and it’s local but it could do so so much better.

I hope the owners reading this take it as constructive criticism and improve on the pointers above because people notice these things and I do believe if you improve this place you will see more customers and a higher profit margin. It’s a win win...