Lowry Outlet — Attraction in Salford

As a motorbike rider, I actually called the customer service number for the Lowry outlet and asked if parking were available for motorbikes.

I was led to believe that it is and that she'd call through to security to get me in, after which I could get a ticket to pay for parking. I even gave an estimated ETA as to when I'll be arriving.

However, the automated barriers don't cater for motorbikes. I tried the entrance on the bus/quay side and couldn't get in, I didn't realise at the time there was an assistance button, so I made a really awkward U-turn and tried the other entrance round the corner, where the roundabouts are.

Same problem here, so I called through to customer service again, explained the situation and she assured me, she will contact security again to lift the barriers,

I turned around to get to the right barrier and called service again who said 'they'll be ringing down shortly', after a short wait I hear a voice coming from the box who said I can just walk the bike round - my bike isn't small enough to fit round the barrier.

Finally, a representative appeared and radioed through, this barrier was lifted.

I did visit the customer service area after parking up and I was given a one time exit card and apologies for the inconvenience, which, I wasn't expecting tbh, I was expecting to pay, like everyone else.

Anyway, I conclude my visit, get back on my bike, only to find that the exit card I have doesn't appear to work. So, I call through for assistance and was greeted by a thoroughly confused staff member, asking me questions about all the above. After a back and forth, I suggested I call through to customer service again and the voice suggested not to worry and opened the barrier.

I would suggest, the system in-place be more accommodating to motorbikes or at least an awareness on security on how to handle them, if in fact it is acceptable as customer service suggests for motorbikes to park in the multi-storey, just seems very disconnected.

Customer service was great btw, security manning the barrier, not so much, cars were queuing whilst I was trying to get in and I had to turn around once, causing confusion for...

This place is a ghost town. Wish we hadn’t bothered visiting, as there’s hardly anything here worth visiting for anymore, and the parking is no longer free upon validation of a purchase receipt. Furthermore, customer services are useless! We put cash into one of the children’s rides near the car park pay machines, and the machine didn’t work. When I visited customer services, they already knew about it, and pretty much just shrugged it off like they were sick of hearing about it with a comment about “oh have you put money in it too”. They claimed they couldn’t do anything to help other than suggest I email the company that runs them. They wouldn’t entertain my suggestion of turning the machine off or putting a sign on it. To top it off, the overpriced car park was completely unlit when we exited to the car. Not very safe for families with young children.

Won’t be visiting this place again until it’s been flattened and turned into something a bit...

If you want to view empty retail units that’s fine! I’ve added photos of what’s happening to the shops here inside the outlet that’s right they’re becoming vacant. But still they are increasing their parking fees rapidly. Initially the fees were £1 cash or card payment for an hour. Also if you had shopped in there you could get your parking ticket cancelled so it would be free and an incentive to shop. Then it went to £1.10 an hour for quite some years that process eventually turned into card payment only and lost the incentive of getting your ticket cancelled for shopping. Now they’ve abolished that and they’re CONNING the public it’s a mere £2.30 minimum charge for 2 hours so that’s over 100% charge on minimum parking fees. You don’t have the option to pay for 1 hour. Perhaps if they received enough complaints about ripping the public off they would do something. Eventually they might all become empty and receive ZERO rent and be lumbered with...