The Quarry Swimming and Fitness Centre — Attraction in Shrewsbury

We been going as a family for over 3 years and the past couple of month have gone down hill. We have membership cards for all the family which we renew each year. After paying £2.80 for parking we were kept at reception for 20 mins by an elderly member of staff that ,( was wearing glasses and still had her face around 2 to 3 inches from the screen) typing in our membership numbers wrong 3 times as far as we could tell. Still that one I kind of let slide. But today is really why I am writing this review. After our last unhappy time of half an hour before they shut the pool we weee determined to have fun with our two children. As usual jumped into the pool with my daughter while my partner stayed in the training pool with our youngest. Half way down the pool to which 4 customers (including myself and daughter ) were in. The young blonde lifeguard told me that if my daughter couldn't swim a length of the pool she was not allowed past 5ft marker. I replied yes she can , to which her response was it has to be confidently. So I replied again "yes she can" So then I was told to prove it now . I couldn't believe she has a reason not to believe a parent let alone a customer. I do not force my daughter to do anything she does not want to do so I simply asked her does she want to prove it to the girl that she can do it or shall we go in with her sister and mother. A little shy she said go in with mommy. I have to thank the 2 other people to for getting out and leaving the lifeguard looking after an empty pool. My daughter definitely appriciated the support. After being approached twice by a girl llifeguard and then by her colleague . I'm asked if they could just forget it as we were determined to have fun this time . We went on to spend the next hour in the training pool. It's seeming quite understandable that the place is far more empty now than it has been over the years. I myself was a lifeguard for 3 years and never came across anything like this behaviour from staff . I do hope that it is just health and safety gone mad as it has been in other areas of life . We as a family look forward to seeing to changes at Shrewsbury baths. Our children's school learn and teach theee I would like to think it can carry on. However I have found the next nearest swimming baths and will be judging it in comparison I can only suggest you do the...

Unhelpful staff. I have been using this pool when visiting and looking after my grandson, in order to build his confidence. Compared to my local pool in Ludlow the facilities are dirty and smelly (toilets!). A lovely lady was on duty on 2 occasions to make sure we removed our shoes before entering the changing rooms. I've not come across this rule elsewhere but we complied. On one visit I tried to buy a noodle. There were none in the reception so we were allowed to borrow from the basket at the side of the pool. On a later visit we were refused use of the poolside noodles because they now had them in the reception and I had not noticed (although on an even later visit they were in the reception AND available at the poolside). When we were refused my 4 year old grandson and I had already showered before entering the pool. To fulfill my promise to buy one we walked out onto the top of the stairs and could see the noodles in a box by reception. I stopped a member of staff to ask if she could get me one and I would pay on departure. She called the manager who said I would have to collect and pay for it myself before I could have it. Since the lockers gobble up the 20p charge he agreed to give me a token to lock it after I had taken my money out. By then we were standing in a puddle from our shower. The manager clearly thought a 65 year old woman and 4 year old laden with bags could outrun the sports staff. We collected my purse and walked down the stairs in our swimming gear. The receptionist also thought I could tear off the plastic wrapped around the middle of the noodle. Once I had asked her to cut it off, she struggled. No one, at any point in the saga, was apologetic or helpful. It looks as though staff training is none existent. I am aware of how vital a resource, such as the pool, is to the people of Shrewsbury and of the campaigns that have been made to keep it open. Surely helpful staff and frequent cleaning will encourage more people to use the pool, adding weight to arguments to...

Arrived at 8:30 and was informed that the main pool was closed due to renovations and that the other pool had been privately hired. There were 2 other additional vacant pools, one for the kids and a smaller pool but none could be used because a school group was coming in 30 minutes time. I asked if we could use the kids pool for 30 minutes and was turned away even with lifeguards present and available. Asked to speak to the manger and suggested they don't allow hiring out an entire pool privately for 1 person to swim for 80 pound when it means others are unable to swim. While I was there about 5 people were turned away. It's a public service, it should always be open to the public. I think it is being poorly managed and really if the main pool is out of action, they should cancel any private hirings and ensure a pool is always available. Whilst I was at reception someone asked if the change rooms were working today and the receptionist didn't even know the answer. I would suggest not going to this place and hope that it is taken over by a privately run company who knows how to run a pool. There wasn't even signage up indicating that there was closed until 10:30am, They were telling everyone as you walk in the door. I mean how hard is it to put a sign up so that people aren't parking and paying for parking before being told its closed? I've had similar experiences with this venue before and agree with the other reviews, the other issues raised at this venue should be investigated as well at the highest level. I would suggest given the other reviews it is being poorly managed as was my experience today (and previously). Your website says general hours are from 6am, replying telling people to check a timetable is further proof of mismanagement. A pool should be open the center is open. Just highlights the need again for new management. They didn’t acknowledge anything else in their response again...