Fenton Manor Sports Complex — Attraction in Stoke-on-Trent

Visited Fenton Manor recently, and to be frank, it was a deeply underwhelming experience.

Firstly, there’s no online booking system - a serious oversight in 2025.

I left a voicemail for an enquiry and waited for a response, only to be told later in person that they don’t call back unless you explicitly leave a mobile number. So after getting no reply, I had to go there in person to sort it out.

It’s crazy that a business operating since 1976 can’t have an efficient phone system, let alone an online booking system that makes reserving slots and courts a seamless experience.

The badminton courts were an absolute disgrace - damaged flooring, visible wear, and neglect.

The photo attached speaks for itself. Not only does this raise safety concerns, but it also shows a lack of pride or investment in the facility.

The whole place felt like stepping into a time capsule - outdated and neglected, with zero modernisation effort.

And for that, I was charged £11 for a single badminton session on a Sunday, which felt like a rip-off given the state of the venue.

Fenton Manor seriously needs to rethink its approach - both in customer service and facility maintenance.

Until then, I won’t...

Need serious refurbishment and windows need a good clean. Staff lovely and suits us for ad hoc swimming.

Update Jan 2023 - still the same but reduced hours. How long will it take for a refurb lol!!

Must check the website turned up today and there is a different timetable for Easter so couldn't swim!! I suggest everyone checks as this is the second time we have called and things have changed!!

Update 10th April 2024 Still waiting for a refurb but in these times I suppose we should be grateful it is even open!! Sadly there are some ill behaved youngsters about whose main aim is to spoil it for everyone else. Difficult to deal with, but staff need to deal with it to allow the majority to enjoy a leisure swim. However, we are regulars here and it suits our needs for ad hoc swimming at reasonable prices (except for the parking fees of £1.50, Thank you...

Had my daughters birthday party here tonight. Totally amazing. Got there early, table for 32 was already ready, table cloths, chairs, present table they had thought of everything. My millions of decorations was no problem. Lady on reception zoe was lovely. We had a party host we didn't know we were having who was great and just went off and handled the kids. Big main pool with 15ft inflatable was ready. Kids were well supervised and had a safety lesson first. Kitchen staff were amazing. I had to unexpectedly add 2 kids. With a few minutes notice it was sorted, extra food and extra table, nothing too much trouble. The kids were waited on hand and foot, good quality hot and cold buffet. All party plates and supplies etc included. Party host took the cake and sang, cleaned up after. I'm really impressed. Thanks fenton my daughter and friends loved...