Tudor World — Attraction in Stratford-on-Avon

My review only concerns the ghost tour. The museum is great. The ghost tour was also good. I liked the presentation and content. It was delivered well in an hour. The one thing which ruined my experience was my fellow customers. I don't mean to be rough but this is your stage. Please don't allow your customers to bring their ghost hunting equipment on a tour and make it their show. When I entered I saw a couple with their equipment and they were communicating with the spirits. I thought they were part of the establishment. I was curious as to what they were doing. The lady made a ridiculous comment and told me that I was in the spirit's space (there was nobody there) and the spirit did not like it. I do enjoy ghost walks but stupidity has a limit. When you point your emfs toys in the air and talk to people who are not there, and tell real people that they are invading a ghost's space, that's just insane. I thought of complaining but then I realised there were just guests. Now I do understand it's not fair to give you a poor review but a customer's overall experience reflects back on the hosting company. What if such people tell a fellow visitor, "the spirit is not happy with your presence, you need to leave". Imagine the impact this will have on your business. Alternatively, let me give you a suggestion. Organise a whole separate "ghost hunt" event and allow such people to bring their equipment and communicate with the spirits. Separate...

Some businesses cant take fair comments , Sales details said turn up 10 minutes b4 hand , pushed on door, loud dog barking from inside, after 10 minutes someone came out with black bags and was oblivious to those waiting outside ! havingTurned up at 5.50 for 6.00 ghost tour.

Standing outside, obviously waiting to go in. Guy brings out rubbish, said nothing to us..at 6.10., doors still closed.

Rang their number, " it's cancelled tonight, guide is sick " they could have put a notice outside, or said something to waiting customers....not impressed at lack of politeness or consideration.

Note owners response, attempts to reverse victim and offender. As stated no notice on doors that venue was closed, and walked by us with black rubbish bags to drop in the road. Some people can't accept criticism.

Also gives false summary of other reviews, given 4 and 5 star ratings for some and lower where appropriate.

The bad reviews posted relate to major restaurant chains, Sainsbury and a huge car parts distributor and B and Q.

The five star reviews relate to excellent tradespeople who understand time keeping etc and whose work is 100%.

As said all this operation cant take is a tiny criticism, would take 30 secs to pin notice on door , or not ignore waiting customers outside. In Stratford-on-Avon would Highly recommend the Shakespeare Schoolhouse experience ,fantastic value , professionally operated, highly...

In the interest of moderation (and being the Devil's Advocate) , I also spoke with these guys and actually asked pertinent questions about the circumstance, more importantly, I listened.

If the negative reviewers also took this time and listened, they may appreciate the situation. It is a difficult circumstance that was very well managed by the school and thus far appropriately managed by Tudor World.

I can totally understand high emotions as our children are involved yet perhaps take a step back from yourselves and recognise that certain situations are out of control.

Contemplate that you run a decent business, and something happens which is totally wrong but in all reasonable expectations you cannot predict or control,.. how would you feel if you had to manage the situation whilst being bombarded by comments which you agree with the point but of course would have loved the hindsight to have prevented?

If your hand on heart answer is that you will fall on the sword and take that responsibility and the only way to prevent such things happening is to shut the business and NEVER run another business, good on you, I truly admire your ethics.

I can understand the angst, yet I would like think we also led our children by example.

The school and the Tudor World and handling the situation, if you find anything amiss after this process, perhaps then is the time to...