Wildwood Restaurants Stratford-upon-Avon — Restaurant in Stratford-on-Avon

Very bad experience. My fiancée and I visited whilst staying in Stratford-upon-Avon for the night.

The baked carbonaras were fine, as were the sweet potato fries. We also ordered a mozzarella garlic bread to share with our mains. When it arrived, I noticed that it was mozzarella and some very sickly caramelised onions. This was not noted on the menu and so we requested a replacement. After about 20 minutes, we'd both finished our mains and the replacement had not arrived, so this had to be cancelled. From this point onwards, it was like we became invisible to the staff members.

No one took our plates away, nor did they ask us if we'd like to see a desert menu. There was only two other tables in the restaurant at this point, yet our "server" (Miguel) and a woman who looked extremely depressed continued to wander about the restaurant whilst avoiding the area in which we were sitting.

I gave up and went to ask for the bill. I paid and after leaving noticed the 10% service charge. I normally check for service charges, but just wanted to get out of there. I wish I'd noticed, not due to the cost, but because it felt wrong to be paying for non-existent service.

As a side note: the restaurant appears very small, but when you go to the toilets, you'll notice that there are many more tables than you would first expect. The team prefer you to all be crampt next to each other, possibly so they can stand around the back doing anything apart from serving their customers.

I'd avoid this particular branch of Wildwood. I'd also recommend that the people at Tasty plc implement better training for the staff here; they'd be better suited to a McDonald's or...

Our older children being greeted at the entrance at 8.10pm and being advised “just so you know, we close at 9.15, will you have enough time” and when my son answered, “yes, that’s fine” received the response of “are you sure” should have been a red flag .. the kids also mentioned that a couple seated ahead of them weren’t asked any such questions, they were seated in a pleasant manner! … what made the experience even more bizarre was when at 9.05pm, an elderly couple came into the restaurant and were seated pleasantly right next to us! .. I’ve since found that the restaurant actually closes at 9.30pm, as clearly stated on their own website!

Once we had joined our children, we decided to stay as we were quite hungry but the service was very frosty and indifferent throughout, the only staff member who seemed remotely engaged was Megan who was great! .. the food was surprisingly quite good apart from the portion indifference between the penne arrabbiata and baked chicken and mushroom penne (the latter was quite small for a main pasta dish) and the pizza picante carne tasted as though it had been made in a rush. The drinks were really good, especially the strawberry lemonade and the passion fruit crush!

We very much value service as much as we do the food whenever we dine out and on this occasion, we were quite let down by wildwood staff and their indifferent approach towards customers, appreciate a family of 4 may be a bigger task for the kitchen than a couple of diners but this should never be obvious to any customers at all .. do...

After only just landing in stratford upon avon for few days stay ,Called in on the off chance a table for 2 would be free !...as it was a Wednesday in August & "the eat out to help out "half price offer was on ! In hindsight ,id of wished the place had been full or had walked past as the evening experience wasn't great.After only few mins wait & giving the hands a sanitise with the gel,a table was soon found ,got handed menu's with strict instructions to fill in the track& trace info via their wi-fi on your own mobile phone .The waitress soon returned &took our drinks order but wouldn't take a food order cos my mobile phone woudnt pick up a signal to gain access to the wi-fi. Luckily or unlucky in our case ,my wife's phone was on different network & able to fill the track & trace details ! ...& progress with the meal. Our food order was a chicken& meatball calzone and a Spagetti Bolognese !... The Calzone was ok but nothing special & wouldn't of been worth the full price ! ,& the Spaghetti dish was a disgrace,very very dry Spagetti & mince meat with no sauce ,making it dry as a bone, .a costly half price dish ! ..parmesan cheese or Black pepper was never offered but would of only added to the dryness.The waitress did check upon us with the food,The dry factor was mentioned &we did get offered an alternative which we didn't take up .I did see another table send a dish back to the kitchen aswel ,Overall a poor evening from the start to finish from our...