This was my second visit, I bring my wife who loves seeing Hogwarts at Christmas, and, although she loved everything about the tour and the new edition (Hogwarts Express) she was very disappointed by the lack of attention to the glass cabinets in the shop, she had Christmas money to spend and she wanted to purchase something expensive, but, when she looked into the glass cabinets she was shocked to see expensive items covered in dust and not only 1 cabinet but all of them, in particular the wand stand which was covered in dust. My wife didn't want to spoil the day by complaining so she left without purchasing anything; but, unfortunately when we stopped off to get a drink at the coffee bar before we left and while she was waiting for the coffee to be served she also noticed the grime on the circular glass drinks counter around the large screw heads and she felt she had to point this out to the staff, they acknowledged the dirt and cleaned immediately. I know this may seem picky but I felt it spoilt the day for her as she left with these things on her mind and not the wonder of the tour.