Nova Prestatyn — Attraction in Wales

We had my little girls birthday party here on the 17th of August- Kieran was FANTASTIC. In the height of the summer holidays, it was so busy and Kieran seemed to be on his own manning the desk and accommodating our party of 13 children + parents.

We were initially anxious before arriving about how well things would be organised like food, cake etc. however Kieran honestly outdone himself- he was lovely and quick to get us sorted upon arrival, he explained how the next two hours would go, asked if we had any questions or needed anything and continued to come and go to our table a few times throughout the party to make sure we were all okay. The food was given an hour and an half into the party- he let us know 10 mins before so we could gather the children with plenty of time. We sang happy birthday and Kieran took our cake and cut it into around 25 pieces and put them onto plates for us to hand out. We had multiple parents mention how kind and efficient he was. He was so patient with the children and just such a nice vibe and person.

I hope someone can show this to Kieran as he ran the whole soft play, manned the desk, kept the party happy seemingly effortlessly.

Well done Kieran and thankyou. We hope to see you again at...

Nova center staff really didn't have a clue what was going on around them . I was wanted to take my children to the soft play area when I got in there I waited 10 minutes to be served then got a member of staff that was useless she told me to get a member car for my children so I said yes it took 20 minutes to fill out the forms then u had to pay no problem that will be 42.75 the clueless member of staff didn't tell me I had to pay 15 pounds a child for the cards at this point I didn't bother and walked out and away seen as u had been in there now for 45 minutes I got my children walked through to the play area payed in there . Soft play is good I have been to better the Jade Jones center in Flint is far better small but good for all ages and if you buy a card from here it only cost 2.50 a child and admission to all centers across Flintshire is a little less . Prestatyn Beach is lovely in clean good for dog walking and for children to play on plenty of cafes around to get ice creams and drinks playground not too far from the beach car parking...

The beach side cafe is pleasant enough, nicely presented and the staff are friendly, but somewhat unmotivated. The food is average mass catering type fayre. Think pizza, chips, burgers etc, not top quality, but not unpleasant. The issue with the cafe is the service process, it's incredibly poorly managed. The staff themselves tend to be younger people, probably earning themselves some money during school, college etc and fair play to them. But, whoever is managing this place needs to sort themselves out. Twenty-five minute waits, not to receive food, but to queue to order the food, is just ridiculous. The staff are simply not deployed properly. One young man taking ALL the orders, making up all the soft drinks AND serving them to the tables while four other employees wander around, seemingly aimlessly, collecting the odd piece of used crockery is just silly. Oh,and given the average food quality, it's...