Front desk veeeery slow checking in. Got to kids zone 10 mins early to pick up kids. Only one employee working at counter checking in another guest; even though there were other employees standing behind her chatting with each other. By the time the employee at the counter stopped talking with a customer about her hat and scanned my ID #, it said I was 2 mins late and was I was charged Xtra $$ for the late pickup. Seriously?? She saw me standing and waiting to pick up my kids the entire time she was "chatting". I wasn't late ... She was socializing. And why the other employees couldn't set up and help is unacceptable. Parents should be able to scan their own ID # as soon as they enter play area for child pickup, which should record the correct time of pickup... not the time employee gets around to clocking kids out. Also, I saw only one employee walking around inside the kids zone even though there were at least a dozen kids in there. The area is too spread out for just one employee to monitor...
Ā Ā Ā Read moreI recently had my daughters birthday party here. We were told when we did a walkthrough of the venue that we would be able to bring a store bought cake and fruit/veggie platters but nothing else. When party time came I was told we could only bring cake. The extreme party package came with one pizza, any additional pizzas are $21 each. When the pizzas were brought out, I immediately noticed that they looked like frozen pizzas, digorno to be exact. When I asked the staff, they admitted it was in fact digorno, I was heated because I was expecting some gourmet pizza but instead of overpriced frozen pizza, which also came out to us cold. I also had an issue with the price of the games, they range from $0.25 to $2.00 and each kid got $25 to play, which they were done with in the first 15 minutes. All I have to say is that the staff was nice and very helpful, but overall I...
Ā Ā Ā Read moreCould be so great, but why is it located right next to the smoking casino? Literally had to march my kids through a cloud of smoke to grab a burger during the break. We were having a great time but we left when my youngest said she had a headache from the smoke smell!!
ETA: (in response to the owners response) Yes, we did enter through the atrium entrance and was hit by the smell without even entering the actual casino as the āatriumā is a large, open air space connected to the smoking casino. And yes, Even with families staying confined to the cyber quest snack area versus visiting Ben and Jerryās and/or Fat Burger we would still have been permeated by the smell. Smoke smell is very apparent to non smokers and, again, itās a shame you located the...
Ā Ā Ā Read more