The Home Depot — Attraction in Alamogordo

Deceptive promotion by associate in Garden Center. In the photo is an easel card on the checkout counter offering a FREE Coke if the cashier fails to ask/promote their credit card. When I asked the associate "Josh" if I can have my coke, as he failed to ask me if I wanted to apply, he then got "smart" and asked after the transaction was already tendered. I stated it didn't work that way and he further stated since it wasn't posted at the front, it didn't apply. I replied that this company and he was practicing deceptive advertising and it would be reported up. To say this was a one off, would be incorrect and a cashier the prior day did the same thing. When asked, she responded by saying "what"... I pointed to the sign and she had no response but "what". This Home Depot receives a lot of revenue from this community and surrounding area and should be supporting its promotion OR if the promotion is no longer active than take the sign down and EDUCATE the team on customer service. So for two days the team has taken a stance to not support marketing (gimmick) and failed to provide customer service but to challenge the customers. Why does a company have a failure in providing superior customer service? The Leadership of the store and company would be the most identifiable reason. You lost a customer over principal. What is sad is the associate offered to buy it and give me the coke, which was not accepted, as it is the responsibility of the company to own up to its marketing (gimmick), which is fraudulent. Why an associate would challenge this is an example of poor training, lack of customer service understanding and a complete failure (top down) on how this operation is managed. You would think the POS associate would walk every inch of the store to remove these signs if it truly...

I ordered custom blinds costing over $2,393.41 a month ago, and have experienced nothing but frustration since. Three were measured wrong, and the installers didn't bring the proper drill bit to install a solar shade. After waiting weeks to get the reordered blinds, I couldn't get Home Depot's blind installer to schedule an appt. After getting no response from assistant store manager Jacob Patterson or Michelle Salas, I had to call Home Depot corporate headquarters who said they would follow up for me.

My house is new and the blinds that need installation are in the master bedroom and master bathroom shower - the worst rooms to have no blinds - I've had to take showers in the hall bath and tape up the east facing windows in the master bedroom. If I hadn't been recovering from major cancer surgery I would have ordered all the blinds online (any blind company would be cheaper than Home Depot) and installed them myself - I thought it would be easier ordering from HD, boy was I wrong! HD blind department employees won't take messages for the person you ordered them from so you have to keep calling, then because she had a hearing problem you can barely communicate...

Attempted to get assistance with a water heater replacement, needed to be propane because the residence is in the mountains. No one at the store had any knowledge about the water heater. They had a water heater, but needed to be converted to lp gas. They had no idea if it had the components needed and/or what would be needed. This is what they are supposed to be there for, to have some working knowledge about this kind of stuff since they sell these items and advertise (commercials, ads, etc…) that they do. It might as well be Walmart where no one knows their department. Not sure if it is because of the pandemic and everyone has gotten lazy or no longer want to do anything or what, but it’s like an alternate reality. Have never had this experience before. Oh, and the customers service employees would not get anyone to assist and acted like they had no desire to be there. It’s insane. Low stock, really really really really bad customer service….. there aren’t words. Never has this happened before. All I can say if this stuff is happening at businesses like this,...