Ace Hardware Fairbanks — Attraction in Alaska

Well if you'll visit Lowe's and read my review you'll understand why I was at Ace Hardware get ready to check out at Lowe's and they have no clerks so it was a do-it-yourself. I told them they could restock my basket that I would go somewhere where they had people to help. I drove across town to Ace Hardware and I didn't hardly get in the store before they asked me could they help me. Everything I needed and they even made sure I knew how to use it. When I was much younger I always went to Ace Hardware because I didn't know how to do anything and they would always guide you the right way. Yeah you paid just a little more but it's like why we buy American products instead of chinese. Do it once do it right I left there with well over $250 worth of stuff that would have been bought at Lowe's but they simply don't provide the service I look for welcome to Fairbanks...

Bought some pretty expensive pliers (around to $25-$27) to cut and tie the rebar wire in June. Looked solid, confortable to hold and all made in the USA label. After cutting two spools of the wire in two months, some dents appeared on the cutting edge. Cutting became a bit of the hassle... Fast forward to September. Came to the store and talked to the manager... hi, could you please exchange the faulty pliers, they were not abused, I was just cutting soft rebar wires... No, sir, we cannot do that... you purchased them more than 30 days ago, nothing we can do to help you. Me: please, take the pliers back, don't need the broken ones, and farewell.

Sour feelings about the store. It is pretty conveniently located, but cannot rely on the instruments they sell. Exchange or warranty is too short. Need to shop somewhere else for...

Great new store! We have been in here twice since they opened June 14 and the staff have been learning what is where. They know where almost everything is and are eager to help you. We came in with a diverse shopping list and were able to buy it all.

("ACE Is The Place With The Helpful Hardware Man (& Woman)"!)

Note to mapping people - You can only turn right onto Sportsman from the driveway. Sportsman changes name to Old Airport. Map sends you down to Karen and down Karen 600' to make a U-Turn, back to old Airport and then to Sportsman. Suggestion - Direct people along the back of the building to the next driveway and turn left onto...