Badger Glass — Attraction in Alaska

I understand mistakes can happen but it was the actions that took place after my windshield installation that forced me to write this review.

Let me start with the pros. Badger Glass has a clean and professional facility and they are trusted by many of the dealers in town. I appreciate that they offer mobile service and/or will even pickup and drop off your vehicle.

Jason the owner seems genuinely interested in your concerns it's just too bad that he got involved too late in my process.

Now on to my negative experience. About 3 weeks after they installed my windshield I noticed a loud noise coming from the rear view mirror area while driving on the highway. After 3 hours and 200 miles of troubleshooting on my own I determined that there was a possible leak near the upper moulding. I notified Badger glass but instead of asking me to bring my vehicle in for a test drive or inspection the manager said he would have to talk to Jason/owner to see what the next course of action would be. He spent more time trying to debunk my theory that the noise was from the windshield and that it could be coming from somewhere else in the vehicle. Instead of waiting for a call back I decided to go to Badger glass personally to have him watch a video of the noise. He seemed absolutely disinterested in watching the video and again tried to debunk that the noise could possibly be coming from the windshield. It was at this time he finally said I should bring the vehicle in for a test drive with one of his techs. At this point I had lost any confidence I had that they would try to fix this problem because they seemed so unmotivated to help me. They only seemed to be worried about the possibility of installing a new windshield when in fact I wanted them to try the most cost effective solutions first like applying more urethane to the upper moulding. Let me also add that Jason/owner viewed my video via text message and agreed that there seems to be some sort of leak in the windshield.

I decided I would take my problem to Denali Glass which I have used before and pay them the $65 to try and fix the noise. It took a couple of tries but sealing the upper moulding seems to have resolved the problem.

For any one reading this review please keep in mind I decided to spend more of my money to fix my windshield vs having Badger Glass take a look at it for free. That's how much I no longer trusted them.

Jason or the manager knows who this is and they are more than welcome to contact me. I'm not looking for any sort of compensation. I understand that you and your manager have had a long working relationship but anyone can make a mistake no matter how much you trust them or how long they have worked for you. I'm not perfect either and have made the same mistakes as a manager. This was a learning experience for me and I hope it is for Badger...

3 workers here that I can see. Walter is very friendly, accomodating, and personal. Dave is the other worker and he is the only reason, at this point, that I rated it 4 stars instead of 5. The other worker was very friendly and smiled, said hello, and made me feel welcome as a customer.

On the technical note the service was clean, quick, and efficient. Walter was willing to answer all my questions no matter how obvious or insignificant they seemed. That can make you feel confident that a job was done by someone that knows what they're doing and wants your business. Dave on the other hand made me feel like a nuisance and I was wasting his time. He may be good at what he does, but keep him out of customer interaction. He is definitely not skilled with interpersonal relations and it could hurt the experience with the wrong person.

Overall a great experience. I will be returning with my other vehicle shortly to get the windshield replaced as well.

A suggestion that maybe they contract out a vending service to supply some fluids and snacks, as this place is not located by any service facilities to provide these items. They do have a comfortable waiting area, but just lacking the above mentioned luxuries. If the waits weren't generally over 2 hours you could get by but after a 3 hour wait...

Driving to work, got two chips in my windshield. Called badger glass to schedule an appointment to get them repaired the very next day. Went in, very professional, done in under an hour. Got home. Everything seemed pretty good.

Not even a week later, driving home from work, hit a pothole, BAM. What was a chip is now a five inch crack. But okay. Sure. Everybody makes mistakes. So I call the shop, told them the repair was borked and that it caused the crack to spread further, faster. And the manager there told me that, "Yeah, unfortunately chip repairs are semi-permanent ..." And that I never should've expected the repair to last more than a week. After disputing over how long a chip repair ought to last, he admitted that "They usually last more than a week". But I know from having driven military vehicles for years, that chip repairs usually last months, if not years, and have NEVER in my years of service EVER witnessed a chip repair that lasted under a week. Completely...