This store was recommended by a friend. I went to find some stones for my kiddos due to some nightmares. I was told the kids must choose their own stones. We live in Rio Rancho, so it was a drive. When we arrived, I was told my son could not enter because he was under the age of 16. I was told he could wait in the car. Uh, no. The store isn’t in the best part of town. Also, he was supposed to pick his own stones. The sign posted outside of the door has an extensive list of reasons they will deny you access. They also only allow one person per household to enter. The sign says to leave pets and children home. I really hope this business isn’t turning service dogs away. We also witnessed an employee turn away a group of 4 high school girls. They drove there themselves and looked over 16. I’m not sure what rule they broke. If this business is applying for government aide due to loss of income, I hope someone is looking into how many customers they are denying access. Between what we were buying and the group of girls, I would guess they lost $80-$100 in that 15 minutes. Based on their responses to other comments, I would like to say that they are right when they say it is our choice on whether we wear masks and their right to deny access. Having followed the governor’s orders ourselves by wearing approves masks, l would like to say to this shop it is their right to add to this difficult time by adding rules that are well beyond the governors orders and are discriminatory. You will be losing customers because of this, and that is...
Read moreI've always had a great experience shopping at the old location. Today, when I walked in with my daughter (for the first time at the new store), the very rude man standing behind the counter yelled at us across the store asking my daughter's age (she is 9) she used to frequent the other location with me, when she was younger? Nothing is posted on the door about an age restriction, and I don't believe yelling at customers as they are coming in the door is very good customer service practices. My daughter loves stones, and all things this store has to offer. It was very disheartening to have an experience like this in as store that promotes peace and wellness. Super bummed, but probably won't be back, or recommend to friends. Maybe guy at the counter needs...
Read moreFound remarks by one of the cashiers very insensitive and offensive. Was purchasing some incense holders, just simple ones, and was told that they were not the best because "you can't count on the hands of little Chinese children!" Then upon seeing I'm of Indian descent, was told "Actually for these it would be little Indian children's hands!! They come from India!" Regardless of what my nationality is, if that product is made with child labor, then this store should be ashamed of the bad karma and bad energy that brings to their products, and I would hope they wouldn't sell something of that nature. On top of that, those comments are not appreciated, especially when clearly changed to apparently get a rise out of your customer. I don't think I will...
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