Michaels — Attraction in Albuquerque

Michaels Framing Department is a disaster! First of all, I was shocked at how expensive the framing was at "70% off"! I took 20 pieces of art in for framing on Feb. 12 and 1 additional piece on Feb. 17. My cost was $7,000 and the pieces were due back to me in 2 weeks. In the course of over 8 weeks time, I did get 11 of 21 pieces back and all of them needed rework due to warped acrylic, tape showing, crooked mounting, mat cut in the wrong direction, mat lint under the glass, not flattening the piece as requested, etc. One piece was never even opened by the framers. I was promised all the work to be finalized on 5 different dates by either the framing employee or the store manager: Feb. 26/Mar. 3, Mar. 8, Mar. 16, Mar. 30, and Apr. 7. Each time I went in there was another excuse as to why my framing was not done. On Apr. 7 when not one piece was ready, I said I wanted my artwork returned and a refund issued. No one was there to issue my refund, so I came back on Apr. 8 and the assistant store manager said they would finish the work and issue a full refund. She went over each piece with me, gave me a time schedule for completion, and said she would be doing all the work. On Apr. 10, when the first group was to be picked up, she called and said the district manager would not allow the refund and completion of the work, even though they were able to do that in the past. I asked that they compromise and give me a significant discount due to them already having purchased the materials and everything I had been through as their customer (especially since they had my money and my artwork for over 8 weeks!). They would not give me any consideration, and would rather eat their costs than keep a satisfied customer. I would be hard pressed to ever step foot in that...

I enjoy Micheals. I used to always think it was more expensive then Hobby Lobby but they have a lot of really great doorbusters, sales, and money you can earn to spend in the store. Every location is similar in what they keep in stock but they do vary in size and their specials differ per store. So you if you see something you want I would recommend calling the store to verify it is in stock. The only thing that was slightly annoying was their buy online and pick up I'm store option. I saw an item online that was an amazing deal, I bought it. I looked online and it was in stock in the store so I went to pick up within the hour. While the item was in the store, in their shelves, I could not pick it up until they saw my online order came through their system. While some of you may ask, "why didn't you just buy in the store"?..well i only bought it due to the online doorbuster and I choose the location I was right next to when I placed the order so I could just walk in.. So not only did I have to wait for maybe an hour before they saw my order but I also couldn't transfer it to a store closest to me. While they said it would be an hour I didn't get my pick up email till the next day. So if you buy online patience is needed to pick up and be sure its the store you want because they won't let you pick up at...

The store itself is on just a typical overpriced hobby/craft store. Obviously anything on nine markets like AliExpress or Amazon or temu are all going to be 50% to %90 cheaper. But over the past few months I have attempted to purchase items online for pickup and their inventory is so off that every single item was not in stock and all of my orders were Canceled. I actually have never had an online order for pickup go through because of this.. unfortunately I will be taking my business elsewhere for probably in store purchase too just because there’s nothing special or different here than hobby lobby and their prices are much less for similar items. So sadly this is goodbye Michaels. Better ran establishments have won my affection, as well as my frequent and often expensive hobby/ craft needs. Hope the best for ya. And for whoever owns this franchise, I’d keep an eye on management because it seems the vast majority of your inventory, at least as for as online showing what is actually in store, is off to the point you can’t check to see online if something is available to get in the store because I have only had one or two items been online indeed prove to be present in person. And I shop for dozens of specific items weekly. That’s a lot of missing inventory.

--Model builder, odds and...