Wondries Toyota Used Car Super Center — Attraction in Alhambra

TL/DR version - they forced me to buy things that weren't neccessary, lied to my face, AND SOLD ME A CERTIFIED PRE OWNED CAR WITH BAD TIRES, BREAKS, AND WITH AN OPEN RECALL.

The overall process in buying my 2016 kia soul was good, my sales person and the finance person were easy to work with - where it all fell apart in my opinion was with the sales manager, he was either grossly under trained, or really just didnt care about the customer experience. I purchased my car a few months ago and did not post a review until now, because I really wrestled with how to approach it, because of how good my sales person and the finance manager were.

1. price of the vehicle posted online - pay attention to it, it does not include a $995 anti theft device, that they will refuse to remove as part of the sale, he also indicated that it would pay for itself with an insurance reduction (it doesnt reduce anything), I didnt want it, and they billed me for it anyways, though they did send the price down to $750, claiming it was the cost, I was able to later validate online that the cost is around $60-75 for this particular piece of equipment. During a later purchase this month with another local kia dealer, I validated that It can in fact be removed, and was informed its about a 10 minute process and that they do it all the time for customers who don't want the product at their lot. I was informed that this is likely added to pad the commission $s, and that whomever I purchased from (kia of Alhambra), was likely not truthful with me.

2. I told them not to run my credit, MULTIPLE times. He did it anyways (TWICE!), and then said he needed to to validate my identity. He was not being truthful, I provided multiple forms of identification, state and federal. As with the above, another dealership in the area validated the process, he in fact did not need to pull my credit as I was walked through the entire process (buying a car for my significant other). What they did indicate is that the system used to validate someone's ID has an option to pull and not pull and they're right next to each other on the screen, and that likely the wrong one was pressed, either by accident or to setup the opportunity for them to compare in house finance with me versus what I brought so they could increase their commission $s off of it. He did offer to provide a letter to the credit bureaus to have the inquiry removed... that never happened, so for the next 2 years, my credit will be negatively impacted. I did end up working with the finance manager on alternative financing then what I had come pre-approved with given that my credit had already been impacted and my payment ended up being about $15 less per month. So appreciate the finance manager on that piece but ultimately it doesnt offset the impact from the sales manager.

3. He indicated that the car would be cleaned, detailed, and gassed up while we completed the process. They washed it, I had to drive to get gas with the salesperson after the sale (they didnt fill the tank), and when I got the vehicle home there was some melted candy in the back, and no detailing had been done to the interior. Shame on me for not checking the back again after the sale, and for taking the sales manager at his word after multiple occurrences of false statements, but I was overall just pretty agitated by him and wanted to finish the process. I just recieved a RECALL NOTICE for my vehicle, this recall was opened by KIA on February 26th, 2019. I bought this vehicle in April of 2019...

So on top of all of the fun, they sold me a CPO car WITH AN OPEN RECALL! insult to injury on this? When I went in to have my tires rotated, I was notified that both they and the brakes were down to near nothing and needed...

If I could give their service department negative stars I would! At the time of this post I have been on hold for approximately 50 minutes. I dropped my car off at this dealership on 11/23. My car started to overheat on 11/16 and I drove it for less than 100 miles until 11/18 and parked it until I could get it to Kia of Alhambra because up until this experience, I have had great service and trusted them with my car. I told them that the last time I was there they told me I would need to replace the serpentine belt. So, they should check that out first. They determined that my car may need a new engine and it would take longer than expected to find the solution. So, I left the car in their care on 11/23. Gustavo (Gus), the service advisor I was working with told me he would give me a call on Monday (11/25) with an update. Gus called me as expected we discussed the fact that they would need another four hours to diagnose my car and further discussed my options. I notified him that I had an extended warranty through MaxCare. So, I gave him the number to MaxCare and he said he would give them a call. Later that afternoon (11/25), Gus called and told me he could not get ahold of anyone at MaxCare so I told him I would call him. He stated that given the holiday, I should have an update by Friday and I was okay with that. I called MaxCare on Tuesday (11/26) filed a claim and called Gus the next day (11/27). However, I got his voicemail. So, I left him a message indicating my success in getting ahold of MaxCare and obtaining a Claim No., which I provided in the voicemail. I was hoping to get a call from Gus on Friday as that was my expectation based on our previous conversation but no update was received. So, I called on Saturday 11/28, requesting the status of my car. I was transferred to Gus’ voicemail. So, I called back asking to speak with someone else. I spoke to a gentleman who said he was look into it and give me a call back and got nothing. I called today 12/2 at 1:30 pm requesting to speak with someone about my car a guy got on the line, I reiterated my plight to him as he hurried me off the phone he told me he’ll look into it and call me back but he has to take care of his own customers first. That call never came. So, I called back later in the afternoon at 4:30 pm requesting to speak to the Service Manager because at this point I’m livid! This dealership has had my car for over a week and I have no new information. In addition to that, I was left on hold for over an hour and then the system hung the call up. I called back and requested the service manager again and they transferred me to his voicemail. After this, I will NEVER do business with Kia of...

This is not a good dealership to go to for service.

The first time I came here, I needed my brakes looked at and replaced. They told me it would be done in about 2 hours, so I give them 3 hours and when I get there, then they tell me my car is done and ready. Great. After an hour of my car not showing up, I have to wade through a lack of employees in sight and nobody cares at all that you obviously need to ask about your car. They just keep walking past you and point you to someone else. Eventually someone tells me that my car will be out in 20 minutes. Another hour passes. I have to ask again and they say that it will be out in an hour. MORE HOURS PASS until I finally have to beg one of the service guys to let me know where my car is. He realizes that I've been waiting all day for my car at this point and apologizes and brings it out finally. He writes a note on my receipt to give me a free oil change (but I never get my oil changed there anyway). But fine, it was just one time, I'll give it another shot.

The second time I came here, it was because my car had been broken in to on Decermber 23rd and my ignition was broken. A week later, they let me know my car is ready when I'm on a work trip. My work trip precluded me from being able to pick it up and eventually they have a manager call me who accuses me of lying when I PHYSICALLY CANNOT pick up my car because I was 2500 miles away. I had told him that I should be able to pick it up in two days (which is not something that I had told anyone from the dealership when they had previously called - I had always told them that I was out of town). So give me one good reason why when I say that I'll be able to pick it up in two days that you would accuse me of lying when I told you that the $2500 is fine and that I would be able to pick it up?

And when I went to pick up my car, the cashier was very snooty with me and outright ignoring me when I was asking her a question. And then they had to hunt for my key because my service advisor was apparently holding on to it, whereas another person who came after me was immediately able to pick up her car because her keys were kept readily available for any service advisor to send her on her way.

I've only been met with terrible service and treatment at this location so I would recommend going ANYWHERE other than here. This place is in dire need of new management and workers that recognize customers who are trying to ask a question.

To be honest, between this kind of service and the prevalence of theft due to the Kia Boyz and Kia's overall inaction to the easiness of break-ins, it makes makes a strong case for dropping...