Rainbow Shops — Attraction in Allen Park

I am writing to express my deep concern regarding a troubling experience that occurred at your store location on the evening of July 9, 2025. My daughter, my niece, and my niece’s best friend visited the store with the simple expectation of finding an outfit. What should have been a positive and empowering shopping experience quickly turned into something quite the opposite.

My niece’s friend, a bright, beautiful, and confident young woman, gravitated toward an outfit in the Junior section. While holding it up to herself, she was met with a belittling and unnecessary comment from a staff member, who ridiculed her for even considering clothing in that section. Whether or not the outfit would have been the right fit is beside the point, what matters is how she was spoken to and treated.

The words used were not only unkind, but deeply hurtful. They sent a message to her, and to the young women with her, that beauty and belonging are conditional. That somehow, based on appearance alone, she did not qualify. This interaction left her feeling embarrassed, degraded, and judged.

We must remember: we never know what someone is carrying. For some, a single moment like this can be the breaking point. It’s not just about customer service, it’s about dignity and basic human respect.

I have since seen other concerning reviews about this location, which leads me to ask: where is the accountability? Is this behavior aligned with your store’s values? Does your brand stand behind this type of treatment?

I strongly urge you to take action!

Every customer deserves to walk into a store and feel welcome, no matter their size, background, or perceived differences. I hope this message will be received not in anger, but with the urgency and sincerity with which it is written. It is my hope that your store will use this as an opportunity to grow, improve, and create a better...

RUDE STAFF!! I’ve been coming to this store for years, and it’s very inconvenient that the fitting room is NEVER running, furthermore, over the weekend (12/13/24), I visited to grab a jacket and upon trying it on in the mirror was rudely advised that the sign on the door says the fitting room is closed and when I explained to lady that I saw the sign but it doesn’t say we’re not allowed to try on a jacket in the mirror (not the fitting room), she stated it’s in the company policy that we can’t try on ANYTHING within the store, and she didn’t want to get fired for letting people try things on, and I told her that’s fine, I’m going to purchase the jacket and try it on right outside the store and if it doesn’t fit I will be walking back in to get a refund, and I’ll repeat the process until I’m satisfied with my purchase. Moreover, I would hope this isn’t truthfully a company policy because it will cause strain on your staff who already appear to be strained and irritable, however, if in fact this is your company policy it needs to be displayed as blatantly as the sign on the door that says no fitting room, because I wasn’t in the fitting room and should not have been addressed the...

The staff was incredibly rude and unprofessional. The manager smell like weed and and gave me an attitude when I try to return a pair of $20 jeans that I had only worn for 2 hours and then realize they didn't fit. The staff didn't even take a second to listen to my situation or see that the jeans were in good condition. I don't care about the return, all I ask for is a little bit of respect and kindness. I worked in customer service for eight years and the staff here have no sense of how to treat a customer. This place is gross and dirty I will not be back and will not shop at another 5.7.9 store. I'll also be submitting a complaint to corporate for the behavior I experienced and the lack of hygiene...