Mattress Firm Fairlane Green — Hotel in Allen Park

I have some reservations about the purchase of the bed. I liked the medium grimness Better then the plush and I liked the cooling material on the plus better then material on the medium. . They were two different models and the plush was double the price of the medium. I was going to buy the medium cause I liked laying on it better then the plush. But they pushed me into the plush. I have not yet obtained the bed it’s still pending delivery. But I can’t help thinking and worrying I will regret the more expensive plush bed rather then the 50% less expensive medium bed with the older cooling technology. And wouldn’t you know it the bed with the newer technology just so happens to only come in plush or firm and doesn’t have a medium option. Also, I’m worried I don’t have enough room for a queen which they also pushed me into over the full. I currently sleep on a full bed and don’t have much room in my bedroom due to the size of the full. Other then those issues it was a decent experience. I’m sure the mattress firm people get paid mainly via commission . I’m still worried I won’t really like the plush bed and will regret not getting the 50% less expensive medium bed. I’m buying a new bed mainly for my back and I’m worried the plush doesn’t give me...

Shannon decided to see if I’d be approved before we went any further. During the application process, he asked aggressive questions that made me feel as if I were entering a debate opposed to a business deal. I won’t pinpoint every gruesome detail of this application process but I felt disrespected and judged. He practically announced to the entire store that I was not approved. I somewhat laughed it off. I asked him if Mattress Firm did 90 days same as cash. Because at this point I was willing to pay a third of the mattress off just to get this over with and purchase a mattress. Any additional customer that once was, now seized to exist including my friend who exited the business and went to wait in the car. She described the encounter as horrid. Before we continued this never ending ordeal.. Shannon held my debit card in the air and commanded my full attention then stated that I must realize that if this goes through.. six-hundred and something dollars WILL be charged to this card TODAY. I let him know that I was not worried about the money any longer I just need a mattress and I’m willing to pay six hundred and something dollars in 3 increments just to end this situation. I left Mattress Firm in Allen Park totally unsatisfied with its...

My fiancé and I recently had the pleasure of working with Eric and Jessie while shopping for a new mattress, and I can confidently say that their customer service was exceptional. From the moment we walked in, they were both warm and welcoming, making us feel like valued customers. What truly stood out was their genuine commitment to ensuring we left with the perfect mattress.

Eric and Jessie took the time to listen to our specific needs and preferences. They were incredibly knowledgeable about the different options available and offered insightful recommendations without ever being pushy. Their diligence in guiding us through the selection process was impressive; they patiently answered all our questions and encouraged us to take our time in making a decision.

Their genuineness shone through every step of the way. It was clear that their top priority was our satisfaction, and they went above and beyond to ensure we were completely comfortable with our choice. Thanks to Eric and Jessie, we left with the perfect mattress, and we couldn’t be happier with the experience. I highly recommend visiting them if you’re in the market for a new mattress—they truly make the process enjoyable and...