Five Below — Attraction in Amarillo

I visited Sunday the 24th. I came with my mom, though we had seperate purchases. she ended up getting in front of me in line. I approach a register at the end, where I did not see any signs that said card only, so I had no way of knowing they were card only obviously. I, myself had 2 seperate purchases as I had THREE items I wanted to pay with cash as they were my son’s items with HIS CASH and the remainder of MY ITEMS I wanted to purchase with card. VERY SIMPLE, COMMON OCCURRENCE. This is not a new concept to society. I start scanning my first 3 things and go to pay, I see cash is not an option. I then turn to an employee who was standing near the checkout (I’m familiar with shopping at 5 below so of course I know we check ourselves out but that they leave an employee by registers for assistance, similar to Walmart etc) I asked her “oh this doesn’t take cash? Which registers do?” And she said any of the registers on the other side will. Ok. I am not a five below employee so I obviously don’t know how to clear those items off of the screen of the register that I was leaving (because it doesn’t take cash..) that is what the employee is there for. Or that’s what I thought employees were for. Everything went south from here. I go to a register on the side that does accept cash. I scan my 3 items, and as I am LITERALLY AND PHYSICALLY inserting a $20 bill, this same employee lingers to the first register I was on, then back to me. She says “maam you have a balance due on that other register” I said “oh yeah my bad I didn’t know how to clear those off the screen” she then goes “so are you going to pay for those items?” In a very accusatory tone. Talking to me crazy out the side of her neck. I reply, “you literally just watched me.” She knew I had bought those items because her eyes were on me like a hawk at this point. She replies “oh ok..” then is quiet my entire second transaction (the items I was paying in card with) and I was annoyed but I was going to leave the experience alone at that, since I was leaving anyways. This is where shit gets crazy. I finish checking out and stand off to the side for a moment because I guess my mom also had to switch registers because one of her items wouldn’t scan (not too sure on the details tbh) and another employee comes up near the front. The original employee who was bothering me starts POINTING HER FINGER AT MY MOM to the other employee saying “that woman in the red shirt didn’t pay for her things, watch the lady in the red shirt” My mom was the only one around in a red shirt! I was too shocked to say anything for a moment, well then she starts POINTING AT ME NOW! I hear the employee she is speaking to even say “who are you pointing at? Are you pointing at her or her” which she shouldn’t have been pointing at no damn body! Now at this point I did explode because I’ve never been treated this way in a store before! I’d honestly like the cameras reviewed or something so the situation can be looked into because that was crazy as hell! The checkout happened between 2:40-2:50 pm. It is very obvious me and my mom weren’t up to anything we were just trying to buy our stuff like everyone else. I don’t know what about me specifically set her off but she targeted and bullied me in front of the entire store and everybody at the damn registers. She was a elderly Hispanic/ native woman with a braided ponytail. I have contacted customer relations and am waiting to hear from district manager but figured as many people as possible need to see this since there’s a bully working...

Today we took my son to spend his birthday money I needed a few things and my grandma got some items as well they clearly keep the self checkouts open regularly not me to the store we go literally all the time…….. well my grandma was the last one to check out from us all I scanned her things inserted her money and she grabbed her change and I got her bag ….. the machine shorted her $5 of changed we told the snippy little shit head named Anna about it she told the “manager” refused to state her name she proceeded to say she needed to check the cameras to see what happened assuming we were lying 🤥 even with the receipt 🧾 it took well over 45 min for the said manager to come back o walk back inside from opening the car for my grandpa and son and “Anna” was yelling at my grandma and had her finger in her face telling her she needed to wait so yes I started to yell back because what employee speaks to anyone in that manner. Said manager asked us to leave, and we did and stated she would talk to her and proceeded with conversation on her cell phone. This being said I’m not sure how often we will be going back...

This store is a large variety store geared towards young adults and seekers of party supplies, gifts for younger children, tweens and teens. Stock consist of snacks. variety of candies, posters, cards, make up accessories, cell phone cases, chargers, art supplies. Diy jewelry making, pool party supplies, graphic apparel and even batteries are sold here. The only thing is items not being individually marked. Price points are on shelf's that are not well organized. All employees are super helpful and will verify pricing by scanning an item then lead you to self checkouts. They also sell reusable tote shopping bags 4/$1. I spent $62 for a 4 year old's birthday gifts. Included wrapping paper, gift bags, batteries, remote control toy, water bottle, water gun and some hair accessories....