Toyota of Anaheim Service Center — Attraction in Anaheim

Update On 09/29/2025 I talked to the service manager Thealize, and she did an excellent job on making things right. She listened to my complaint and offered to make it right. She was calm courteous and professional and she is the reason I am editing this review from one star to three.

Previous review, and some edits made At first this deanship was honest with me and took care of my truck well, but this last service was an awful experience. I booked my service online for 09/24/2025 and only wanted to do basic work (tire rotation and inspection). The service rep (Youbert) then pulls me into the office and tried to con me into the premium $325 package when I didn’t even ask for it. I confronted him about it and he reeled back when he knew he wasn’t going to sucker me into unnecessary work. I do opt to get an oil change too, but I shouldn’t have.

After the work was done Youbert told me that my steering rack was leaking and needed replacing. I had that work done by another mechanic and had no issues.

I took my truck back to the mechanic because they warranty their work no questions asked and they discovered that Toyota of Anaheim damaged my oil filter housing and oil got all over the place. They also inspected the steering rack and there were no leaks or damages.

Now I am having the independent shop repair the damage that Toyota of Anaheim did. Also i double checked the photos for my “leaking” steering rack and they used the same one from the previous service to get me to buy an $1800 service when I already had it done.

My trust with service station is damaged, and am reticent to bring my truck back here for...

Another horrible experience at this dealership. I spent $90,000 on two brand new RAV4 vehicles. This is a return for a free oil change based on the horrible service we had last time where it took all day with no communication to get my sons vehicle back to him. Once again, they’ve managed to operate at the same standard with my son, dropping off his car for a 9 AM appointment And the dealership not returning it until 5:30 PM. My son left his phone number with the dealership service representative but instead they turned around and called my work number?? Why I don’t know because we didn’t leave that number with them. My son even called back and left messages and called for the service rep and cannot get accurate information as to when the vehicle would be done.. finally, my wife is taking my son to pick up his vehicle at 5:30 PM, a nine hour day to get in oil change done with no communication once again. The service representative, blamed it on our phone numbers as the problem, my son told him I gave you my phone number in the morning. Why would you call my father’s work phone number instead ? even when my son called in the middle of the day. And left a new message. It was with his phone number again the same one that he gave in the morning.? There’s such a high level of incompetence here I’ve never had three negative experiences in a row to get a simple oil change done. My salesman was awesome when we bought the vehicles but it’s obvious to me their service center really has no idea on how to conduct business keeping the customers time in mind with proper...

I towed my car in due to it randomly not starting one night (no issues previously with this happening). Service advisor stated there was diesel in fuel tank (although I had been driving it for 4 days when I last filled it up with gas, and the gas station that I last went to does not even sell diesel after calling them to confirm and get copy of my receipt). I was charged 180 dollars for this diagnosis and was told I needed to pay an additional 500+ dollars to drain and clean the fuel tank since it was contaminated with diesel. After repeatedly instructing service advisor that I had last filled up 5 days ago (driving 100+ miles with no issues) and went to a station that does not sell diesel he still continued to say I put diesel in the car and I just don't remember doing so (he also noted it happens to a lot of people who come in after accidentally doing this). I decided to take it to another mechanic just to get a second opinion and was told there is no diesel in my vehicle and that it was running fine. I am incredibly dissatisfied as I paid 180 dollars for a misdiagnosis. This was my first and last visit to this place.

EDIT: Josh, the General Manager was incredibly helpful and apologized about what had happened. He notified me that he would be giving me a full refund. Thank you for your help and resolving the...