This is from my repair experience back at the start of the semester.

I am part of the University of Michigan Esports team Varsity. My current system is a custom-built PC with an Intel i7-11700k and a 6700XT that I have been using for the past half a year or so for homework and esports tournaments with no issue.

At the start of the semester, I upgraded my system from Windows 10 to 11. All was fine until my mouse couldn't click on specific desktop elements. For example, I could click and multi-select by dragging my mouse across the desktop. Still, I couldn't click on any of the programs or files on the desktop and launch/open them. If I had Firefox opened, I could click and navigate through Firefox, but I couldn't click on the desktop, the start menu, etc. I spent days trying to fix this, including reinstalling Windows 11 and reverting to Windows 10. I have tried all the online solutions for the issues, which were only temporary. I could click other desktop elements for one click, and then the same problem would reoccur constantly. I have also tested multiple mice and tested each mouse and four different systems to confirm they were fully functioning, both wired and wireless. The mice I tested were:

Finalmouse Starlight Pro Small/Medium Logitech g303 SE Logitech GproX Superlight Logitech Gpro Fantech Aria XD7

I can confirm with 100% certainty that this was not a mouse issue.

With no other options, I opted to take my PC to this repair shop with a detailed description of the symptoms, as tryouts for this semester's esports team were only days away.

The repair shop had the PC for about two to three days(I need to remember the specifics) and charged me 100 dollars for the motherboard repair, cleaning, and BIOS updates. However, the same issue persisted when I got my system back to my apartment. I contacted the repair shop, and they requested that I return the PC. This was impossible to do so, as tryouts were a few hours away. I had to have a working system in the next hour if I wanted to qualify for Varsity.

I ended up wiping the system and Installing Fedora Linux. To my surprise, everything works, including all of my games, and I have been using the system perfectly ever since. Our team is now within the top-ranked College esports in BEC and NECC.

I write this review now as I realize that Apples and Oranges charged me for things I never initially requested and were never able to fix the issue. And from the calls and conversations I had with the representatives, they even failed to replicate the symptoms of the problem!

It's already been a month or two since then, and I've only been charged a hundred dollars of labor, so there's no point in pursuing further. So, I'll leave this review here to help whoever might consider shopping here. Always ask for an itemized bill and a detailed list of what the technician performed, and make sure they only do exactly what you asked for.