Geek Squad — Attraction in Antioch

My experience here has been mixed. Very good for laptop/TV and very bad for appliances.

Was looking for washer and dryer. Was there for 20 mins walking through the aisles and standing for someone to help. Both the employees were busy at the sales counter. Even when I stood at/nearby the counter for 5 mins, no help or even courtesy 'we will help you shortly' was offered. No one even looked up to acknowledge my presence. Left after waiting for 30 mins to talk to someone, including any of the many store managers. Had to go and get my appliances from another place the same evening.

No surprise that physical stores are struggling. Employees need to do a better job of engaging and converting every footfall, more so because customers are less dependent on store...

would give 0 stars if I could. I brought my iphone in to have the back glass repaired and was told I needed to bring it back the following week because they have to order the part. I brought my phone back and was told to come back in 2 hours only for me to come back 2 hours later to a completely broken unfixable phone. I was handed my broken phone back nonchantley and told “ your phone is no longer working you need to take it to apple to have it replaced.” they put a suction on my front screen and completely ripped the screen off of my phone causing it to no longer work. what should have been a simple fixed turned into a...

I called the Geek Squad regarding my flat screen tv and if they do repairs? I was told yes but I would have to bring it into the store. After, going through the trouble of removing my TV from the wall and taking it up to the store I was told by a very motionless and uncaring customer service guy that stated they don't fix TV's. However, I called them twice and checked the website before going through all the trouble of taking my television off the wall. I've delt with this guy twice now at the Brentwood store and he's been not helpful...