Van Vreede’s and Howie Voight Appliance Services are incompetent. New kitchen appliances from Van Vreede’s were delivered in August. Dishwasher would not run without throwing error codes and refrigerator was completely missing one of the drawer slides.

Van Vreede’s sent the repair work to Howie Voight’s Appliance Repair. Howie Voight couldn’t schedule a technician until September. Technician is there for 15 minutes, agrees to order drawer slide and says dish washer needs new control board.

Howie Voight can’t get parts for three months. Finally show up to repair items in December. Technician comes on site and finds that they didn’t order all the correct parts for drawer slide and have wrong control board for dishwasher.

We wait another month… yesterday January 25, the technician again comes to our house. Once again, they have the wrong parts for the drawer slide… They were able to replace the control board, and left. Last night we finally get to use our dishwasher, which has never worked since being delivered 6 months ago, and we got the same error code we had in August!!!

Today, January 26, I called Howie Voight in the morning to talk to a manager. They take my information and promise that a manger will call me back today. By 3:30, I call back again and am told that all the managers are “in meetings” but they will call be back today.

Well, it’s now 6:00 and I haven’t received a call.

Apparently Van Vreede’s and Howie Voight doesn’t care enough about customer service to even call customers back, and incompetent that they can’t order the right parts or properly troubleshoot issues. At this point, all they’ve done is take my money and give me a nice looking stainless steel box.