ANGEL NAIL SPA ASHEVILLE — Attraction in Asheville

I have been patronizing this establishment for a while and pretty much liked their work. TODAY,,,,tells a whole different story. 2 weeks ago i had a SNS Dip with a fall Orange nail color. The dipping powder left a Yellow residue around my cuticles when i left. So I’m thinking that it will wash off. It never did but I allowed it.Because it was noticeable i knew it would only be 2 weeks to have this MESS on my nails . Today the SNS was soaked off but the yellow residue was ALL OVER MY HANDS!!!! It was HORRIBLE, even the lady sitting next to me agreed. The lady who was doing my nails didn’t seem concerned about getting the yellow off. At that point i asked her will this come off. She just points to the sink, like I’m some kind of dog, and tell me to wash my hands. I’m really trying not to lose my composure, because you know they think all Black people are stupid and can’t conduct themselves accordingly. Of course she started speaking in her language, more than likely saying negative things. (Speculation). I washed my hands and the yellow was still there. I showed it to the main person/owner who works there. She tells me that because the SNS was a bright color, it left the residue. It would’ve been nice if that was explained to me prior to getting the color. I told the lady who was putting tips on my nails just take them off and that i didn’t like the way i am being treated and didn’t care for her attitude. She took them off, i paid for the service of removing the SNS and left. This is definitely unacceptable and handled poorly. I ABSOLUTELY will not be returning back to that nail salon. It’s really sad when you get treated like you don’t exist because i don’t mind paying good money to have my nails done, but don’t treat me like some back of the neck. The owner didn’t even apologize or anything. Poor business like conduct. After getting home i immediately tried washing the MESS off for at least 15 mins. I’m mad at myself because i didn’t take a pic before doing so. This is something i can’t make up. It was HORRIBLE. Maybe, you’ll get treated better 🤷🏽‍♀️. Lost a good paying customer. I had to give the company a (1) star in order to post, otherwise, YOU WOULD’NT GET ANYTING.

UPDATE: Angel Nail Spa: to your response, first and clearly the lack of understanding was on your part. I clearly did not want to add a MANICURE. As far as booking my Appointment, YOU BOOKED me because you said you would put me down for a new set just in case i needed it. What i was trying to explain to your Tech was to remove the dried up GLUE that was left on my fingers from her soaking off the DIP. AGAIN, it would’ve been Professional if the Tech who did my Dip prior would’ve explained of the bright color/residue that it would leave. My skin was not DRY as you say and is absolutely fine and as much as you are concerned as to whether i need to go to a DERMATOLOGIST for dry skin because your Tech did not thoroughly do her job and you want to reverse it back on me is UNACCEPTABLE. So please UNDERSTAND that. Nevertheless, this is a WASTE of my time on this review. I got my nails done at another Nail Salon who was SUPER PROFESSIONAL, and had NO PROBLEM with applying a new set. So, as one Professional to another, KEEP IT REAL. THANK YOU and...

I felt like I had some kind of relationship with these people to be treated like the regular customers. I see I haven’t been coming 10 years are more I didn’t. When I come get my nails done I can never get what I want done to my nails to say I’m the one paying for it. I go three days before Christmas to get my nails done. I was rush on my hands with no care about my nails because another customer who been going to this shop longer then me was next after me She was a priority over me I had a appointment. They was not nice angle and her husband. He husband probably had a problem with me because I use to go to him. The only reason I start going to his wife because he was not working on that day I had needed my nails done. It was nothing personal. I go get my nails done three days before Christmas by Friday Christmas Eve one of my nail came off. Five days after Christmas a second nail came off it was nothing I could do they was on vacation for Christmas holiday. I will say the young lady did my pedicure was very nice and friendly she did a good job on my pedicure. I was giving them a chance to come back from Christmas new year’s to call let Angel know what happen to my nails for the holidays she didn’t want to talk to me every time I call to make appointment in the pass talking to me wasn’t a issue that just confirmed the treatment I got that night my nails was wash. I already saw it was started to be no care in the service with her husband, not like the beginning. I’m a person to over look the fact that some people are just not friendly. I was the customer that would not go get my nails done every two weeks like they would want me to do, when I wanted my nails done I would go to Angle nail spa. I guess I wasn’t committed...

I’m 7 months pregnant and I was having a maternity photo shoot the next day and then my baby shower so I scheduled an appointment to get my nails and toes done. Pedicure was great but I asked for a sunset ombre for nails. Once I sat down in the chair and one nail was already started, that pink and white is much easier. She said ombré with other colors is very hard. I’ve only had pink or white and wanted something different. I had no idea and I’ve seen it online so thought it was possible.

She kept going and she rubbed her wrist like she had arthritis or it was hurting her. I asked if she was okay and she asked me to relax my wrists. She asked me this NUMEROUS times. I kept apologizing and I was concentrating so hard. I couldn’t figure out what I was doing wrong, I felt very limp. But it wasn’t ever good enough.

And in such great pregnancy fashion, at one point I started crying. It’s very hard to control my emotions right now. I was so incredibly embarrassed but the week had already been hard and I couldn’t hold it in.

I was very open to getting my nails done a different way - other than pink and white ombré. I don’t feel $75 ombré (full set) is justified if all you can choose are the same colors every time. I would have just chosen one color if I’d known what kind of experience I’d have.

I honestly don’t think my nails look terrible but I definitely can’t show my face...