Bette's Family Fun Center — Attraction in Aston Township

I would have loved to give 5 stars for our party on 4/5/2025. Coordination of booking the party was easy. We also received party area we requested, but unfortunately our party host left us feeling sour. Upon arrival she shoved paperwork in my face while she could see I was rushing to decorate by myself with my 7 year old, who was the birthday girl, and my 2 month old baby. Then I tried to make light conversation with her and she barely spoke back. She only seemed to care strictly about serving the pizza and helping cut the cake. Even when she helped with these tasks it seemed hasty. The tip of the iceberg came when it was time to clean up. This host and a coworker began swiftly cleaning things up almost 10minutes before the party was due to end. She threw things away without asking if it belonged to anyone and she began washing the tables while our party items were still on them. She was literally lifting up our party items, disinfecting the tables, and placing our party items back on the "clean" table. How can you consider a table truly disinfected if you're then lying used items back on it?? I then asked the host and her coworker couldn't they have waited for us to clear our items before cleaning? I explained it was only just at the mark of our party time to end. We payed for 2 hours and we should have received 2 hours. If they had come over 10 minutes before to ask if we could begin clearing items I could have understood that. The communication, however, simply was not granted to us. Instead we were met with our items being tossed in the trash and people sweeping under our feet while we were still sitting in the area. I watched another party be cleaned by a different host and the other family was able to clear all of their items before host began to disinfect and sweep. That's the courteous way to treat a paying customer. The reply I received for why we were being rushed out is that our host had to leave soon and also another party was coming after 6pm. Our party was over at 5:30pm. We certainly would have cleared out in enough time for them to clean. The party next to us wasn't over until 6pm. There was ample time to clean. As far as the worker needing to leave, she should have asked the manager to delegate her cleaning to someone else. I felt like my family and I were treated as if we didn't matter or if our money wasn't good enough to receive courteous service. I spoke with the manager. I let her know about my concerns. She was kind and apologetic. She offered me admit passes for open play, and that was nice. I did let her know however I would probably never book another party there as I felt sad about the way my family and I were treated. My cousin had her daughter's party here too with the same host in February. My cousin said she experienced a similar handling when it was time to clean up. It's a nice place for children to come and play, but I can't say I would personally have another major event here ever again.

Update 4/9/25 I'd like to thank the manager and owner for providing me with exceptionial accommodations after our follow up phone call. I appreciate your efforts to remedy the unfortunate circumstance. I am pleased at your care with this matter....

This place is a dump! Tooo much going on. The staff is horrible, bathrooms were nasty. The games did not work properly. The games took credits from the game card but the game would play. Miranda, the manager, would not credit my son's card back when we reported the games were not working. We ordered extra pizzas and asked if we could pay when we ordered, Miranda said no, we could pay at the end. Pizzas showed up an hour later and sat at the front counter for at least 20 mins. We inquired about the pizzas and were advised that we could not get them until the party settled up.... now mind you, the party was paid for when they checked in.... poorly managed, I would not be back and would not recommend this place to anyone.

In regards to your response. When I took my child went to use the bathroom, it disgusting.

My interactions with your staff in regards to game credits was noway disrespectful or demeaning. No profanity was used nor did I ever raise my voice. Your employees basically called my child and I liars because we reported your gaming machines to not be working properly...and mind you we were disputing 4 credits. If u talk about customer service it would have been a good practice to just replace the 4 credits that 9 year old lost to your broken machines. In regards to your tracking system, your employees never once went to check the machine that we told you took the credits, they just relied solely on the monitor up front, as we are all aware that technology works 100% of the time. Larger gaming places such as Dave and Busters acknowledge their machines are not accurate 100% of the time and would have just offered the credit...

In regards to the pizzas. As previously stated, when the order was placed we asked if we could pay right then and there and was told "no." The pizzas were delivered and set for atleast 20 minutes at the public counter. We were never notified they were ours until we inquired about them and then the explanation that was given.... just like you state you stand your customer service, so do we. We pay for the service that is expected, not for poor service...

I normally do not leave a negative review but this needed to be addressed. Today I visit the family fun center. Nice place, keeps toddlers busy. However, the manager ( Miranda or Melissa) daughter was playing in the building and happens to enter act with my daughter. Her daughter who was in an arm cast was being aggressive towards my daughter by pushing/ nudging her. I said to the little girl that it was not nice in a direct stern voice. I immediately ask an employee who child it was and address it to the mom/manager who was working. I told her exactly what happened. When I was leaving another manager pulled me to the side and said they saw the footage and she was definitely not sharing. Instead of admitting that her daughter was doing something to my daughter and apologizing for her daughter actions she justified and ask me would I tell my daughter what she was doing was not nice! I stated I would an have. I even try to give an analogy by stating if my daughter had a dangerous weapon would you not approach or tell my daughter that her actions was not nice. I was really irritated that she justified her daughters actions instead of apologizing. I even left the building because my daughter was approaching everyone because she is very friendly and like to shared and play with other people things. The adults was ok with it and was encouraging it which I did not like so I left. I will not go back due to the lack of accountability of the manager for not apologizing and...