Cloud 9 Smoke Shop, Vape, & Hookah Co. - Athens (Broad Street) — Attraction in Athens-Clarke County Unified Government

I’ve been going to this store since it opened. I only go for two reasons: to check out new glass and buy cleaner for my glass. I went into the store last night to buy some cleaner and was asked for my license. Again, I’ve been going since the store opened and have NEVER been carded. I didn’t have my physical card on me, but had my virtual license. So I said I had my virtual license, she said it needed to be a picture ID. Well, virtual IDs have pictures, which is what I told her. She said it needed to be a physical ID. So I said, “so, my virtual ID which is accepted as a form of ID with both TSA and law enforcement, doesn’t count as an valid form of ID for a non-tobacco or alcoholic product?” And she said, “no. I can’t sell this to you and we haven’t updated our policies.”

So, I left and won’t be returning. What is with these weird policies appearing out of nowhere? Like it’s isopropyl alcohol with sand in it. What do I need an ID for? Just avoid. The place has gradually gone downhill, not worth it. Go to Westside Smoke shop. At least their prices are better and have nice...

So I recently moved to Athens to attend UGA. I have bought numerous products here and every single one seems to break. I first bought a Suorin Air which broke in 2 days. I then went back and bought a Suorin iShare thinking it was just one bad mod. Nope this one broke in the next few days too. I have another salt nic device i use but i wanted to get a new one. I went home on spring break and purchased a Smok Rolo Badge from my local store back in my hometown. It worked like a charm until I needed more pods. I went to the shop today and purchased a pack of 3 pods. After using the first one for a bit my device began to not hit. I tried switching to a new one and had the same problem. I tried to go back and use my old one i still had lying around but it was too late. This shop has sold me two devices that broke within days of getting them and now somehow broke my new device moments after putting their pods into it. So in final I've spent close to $100 at this store and dont have a working vape.

edit: They took care of everything great service while i...

I would give this place three stars, maybe four for the effort management originally put into the place, but honestly there are so many things keeping it from being a good enough vape shop to recommend. The new wave of staff are not very experienced at all and could not recommend you anything other than what would help fill their commission check. Knowing your product is a big part of selling it, and they fall short in both regards. Much of the vape hardware are clones, and they won't tell you that upfront. Juice is all off brands sold at a premium price to those who don't know any better.

Their glass selection is alright, but the quality often does not justify the price tag. Much of it comes down to how they present themselves, which while being more professional than other shops of their kind, is still lacking and mostly based...