Hotel Indigo Athens Downtown - Univ Area by IHG — Hotel in Athens-Clarke County Unified Government

Part 2 - This hotel actually called my boss and demanded I take down my post; which I did to prevent being fired. But I'm gone now so the ACCURATE post is being reinstated.||Story about "Broc" & the level of service he feels is appropriate (and the level the manager feels is acceptable of its employees). When I arrived, there’s a parking lot to the right that says “no hotel parking”. I proceed past the front lobby where they have a couple signs marked “loading and unloading only”. I continue to proceed to a gated parking entrance. Expecting to press a button for a parking ticket, I instead find a call button. You cannot get in without a key. I can’t park without a key. I press the call button … again … again … again … again. After the fifth time, a van behind me is blowing his horn. I can't move. I call on the phone and get the front desk. I explain it’s raining hard, my car is getting soaked inside and I need to get in. Right at that time, the man in the van behind me gets out. He’s an employee and lets me in. I make my way into the parking deck. I grab my bag and proceed to the door. This time, I find the door is locked and requires a key to get in. I’m no idiot; I get there’s a solution to this problem. People are inside. I don’t know that solution though. It’s storming outside and I’d hope/expect there to be a way to check in without dodging rain bullets. NOPE. I call again and get “wonderful” Broc again. I tell him I’m in the parking deck but I don’t see how to get inside. Here’s where it gets fun. After that statement above (verbatim), he tells me, “If you can’t figure it out, I can just cancel your reservation and you can go somewhere else.” WHAT?! Not sure who made his day horrible, but he’s decided I’ll be the one where he evens the score. I tell him I can figure it out if he just tells me the way in.||Broc standing inside and he asks how he can help. I directly but not rudely say, “Actually at this point, I would rather just have a manager to speak with and get me checked in.” Broc is having a bad day; I don’t want to be a part of it anymore. Broc responds (no kidding … exact words), “I’m not getting anyone for you and you have 6 minutes to get off the property before I call the cops.” I’ve said NOTHING to him at this point to warrant the continued escalation. So I start out the door. I am here at the hotel as a presenter for the company hosting a conference. I just want my room. So I start out the hotel to go across the street to call the conference coordinator I’m working with. Keep in mind it’s still raining and raining hard outside. I’m getting absolutely soaked. Also keep in mind I’ve parked BEHIND the gate already at a place where I was told I would be arrested if I stepped on property. ARRESTED FOR TRYING TO GET A KEY TO A ROOM I ALREADY CHECKED IN FOR. The coordinator gets the issue smoothed over and calls me to come back inside. I’m 100% drenched at this point; as are the clothes I need to present in tomorrow. Soaked! The coordinator tries to shake my hand, and I politely tell him I’m soaked and best he not get too close. Then my new bud Broc wants to shake hands. I say “no”. He then threatens again to kick me out because I don't want to shake hands. I’d just assume hand him my credentials, get checked in and go our separate ways. He then tells the coordinator he's not going to assist because the guy who is dripping wet doesn’t want to shake hands (with him or anyone else). Coordinator had to again apply implied pressure of our bulk contract with the hotel to just give me the keys to the room I’ve already checked into. At that point, Broc says, “I’ll give you the key but you have to promise I’m not getting dragged into my bosses office over this. And for the record, these cameras record video but there’s no audio. It’ll be your word against mine and he’ll believe me over you.” I’m now in my room posting this. What you do with it and what management does with it is not in my control. But know I’m an IGH Gold Elite member and this is how Broc deems I should be treated.||There is more but I'm...

My recent experience at Hotel Indigo in Athens, Georgia, was a mixed bag, but the exceptional service from the staff, particularly Brock and Autumn at the front desk, made it a memorable and enjoyable stay.

Upon arrival, a delay in our check-in due to a third-party reservation issue could have dampened our spirits, especially with a looming wedding to prepare for. However, Brock and Autumn's warm welcome and sincere apologies immediately turned the situation around. They swiftly accommodated us, understanding our urgency, and not only expedited our check-in process but also graciously upgraded us to a stunning suite.

The room itself was delightful, exuding comfort and style. Although I had no major complaints about the room, some doors had difficulty shutting properly. Additionally, the website advertised a jetted tub which, due to my cerebral palsy, would have provided immense relief after a long night of celebration. Regrettably, this amenity wasn't available during our stay, and I missed the therapeutic benefits a hot bath would have offered.

Despite these minor inconveniences, the overall ambiance and quality of the room surpassed my expectations. The staff's hospitality and willingness to rectify issues left a lasting impression. Their actions spoke volumes, reassuring me that Hotel Indigo values guest satisfaction above all else.

Moreover, the convenience and comfort offered by Hotel Indigo have left an indelible mark on my future travel plans. Athens holds a special place in my heart as my hometown, and from now on, Hotel Indigo will be my go-to accommodation choice during my visits. I will wholeheartedly recommend it to family and friends, emphasizing the exceptional service, despite the minor hiccups, making it the ideal place to stay in Athens.

In conclusion, despite the initial setback with the reservation glitch and the absence of the advertised tub, Hotel Indigo's excellent service and comfortable accommodations have won my loyalty. I eagerly anticipate my future stays and the opportunity to enjoy the best of Athens hospitality at...

My recent experience at Hotel Indigo in Athens, Georgia, was a mixed bag, but the exceptional service from the staff, particularly Brock and Autumn at the front desk, made it a memorable and enjoyable stay.

Upon arrival, a delay in our check-in due to a third-party reservation issue could have dampened our spirits, especially with a looming wedding to prepare for. However, Brock and Autumn's warm welcome and sincere apologies immediately turned the situation around. They swiftly accommodated us, understanding our urgency, and not only expedited our check-in process but also graciously upgraded us to a stunning suite.

The room itself was delightful, exuding comfort and style. Although I had no major complaints about the room, some doors had difficulty shutting properly. Additionally, the website advertised a jetted tub which, due to my cerebral palsy, would have provided immense relief after a long night of celebration. Regrettably, this amenity wasn't available during our stay, and I missed the therapeutic benefits a hot bath would have offered.

Despite these minor inconveniences, the overall ambiance and quality of the room surpassed my expectations. The staff's hospitality and willingness to rectify issues left a lasting impression. Their actions spoke volumes, reassuring me that Hotel Indigo values guest satisfaction above all else.

Moreover, the convenience and comfort offered by Hotel Indigo have left an indelible mark on my future travel plans. Athens holds a special place in my heart as my hometown, and from now on, Hotel Indigo will be my go-to accommodation choice during my visits. I will wholeheartedly recommend it to family and friends, emphasizing the exceptional service, despite the minor hiccups, making it the ideal place to stay in Athens.

In conclusion, despite the initial setback with the reservation glitch and the absence of the advertised tub, Hotel Indigo's excellent service and comfortable accommodations have won my loyalty. I eagerly anticipate my future stays and the opportunity to enjoy the best of Athens hospitality at...