Clash Graphics Print Shop Atlanta Flyer Printing — Attraction in Atlanta

WARNING READ YELP REVIEWS BEFORE PURCHASING FROM THIS PLACE (OTHERS HAVE GONE THROUGH THE SAME THING)

I should have looked at how old the reviews are and noticed the manager asking people to pull negative reviews down to get a order corrected this is unbelievable, customers shouldn’t have to barter reviews to get what they paid for

New to Atlanta and the Buckhead area I was very happy to support any Buisness that’s related to marketing and branding, I had my guy design me a stunning flyer with the perfect color and details. I sent them to this company for print and thought what could go wrong. When I picked my flyers up I noticed a discrepancy in the color and tinting, a young lady at the front desk begins to tell me that I’m seeing the color wrong because my phones screen is up to bright and that indeed the flyer color is right, then the gentleman comes out from the back with this defensive energy and begins to agree with what the young lady says, My phone is connected to my IMAC so I’m able to pull the image I sent them up directly from my desktop and the young man tells me that he will look in the system to see what they received, and as I suspected they received the correct image that I want in the right color and dimensions. I advised him that if you put the two side by side they are not the same and the clarity is important as it is a web design flyer, he then goes on to tell me that because it is a gang run there is nothing he can do about it, and that I should have paid $1000 for color correction and read the disclaimer before I agreed to purchase, I found that odd because the color didn’t need correcting from the image I sent to them, and $1000 to correct a color? For $100 box of flyers you have to be kidding me, I have spent money with the best and worst and never had a problem with color or was handled so poorly over a discrepancy that wasn’t my own. The young man that came out to assist me is very haulty, arrogant, and passive aggressive, and told me that if I didn’t know how to upload a picture and didn’t know what I was doing I should have called first, but I’m looking at a picture they received that’s in perfect printing color and format come on, it’s never good to disrespect a customer by insulting their intelligence as if upload a picture of industry standard quality was going to be difficult when it was designed by one of the best in the business, absolute nightmare, I didn’t get rude, I held my composure but I guess this is what I get for going with this company that goes by 2 different names online clashgraphics, flyersasap, be aware I’m sure when they get it right they get it right, but when they don’t it will be blamed on you! I also have invoices to prove that I am a real customer so please make sure that’s noted when there is an attempt to remove this review by a...

On Saturday December 12th we contact Clash for possible quote via phone (Saturday closed per Eli but send email)and email. We followed advised instructions. We were referred to them from a Tyler Perry Studio Rep who has high regards for this business. Now after calling numerous times requesting a quote sheet for CD ORDER IN QUANTITY QUOTES, we were told that we needed to provide a MASTER CD for Duplication since they don't download Music Files via computer for duplication. We hired another vendor for Master CD copy $60, only to be told that Eli was handling our project and that the would contact us with their specifics of taking our order accurately. After delivering Master Cd, sending CD Artwork and contacting them numerous times to submit payment those customer service reps on the phone appeared to be helpful, but were very unprofessional on Friday December 18th. After 2 courier rides 35 miles one way, submitted our order in a timely given matter 2-3days process, only to be advised it would take weeks to produce for order we requested. Eli, Julia, The platinum blonde girl and the other guy failed epicly verbage fluff Extraordinaire. Lessoned learned royally, Website very deceiving and Customer Service as well... I PRAY that COVID19 (It's REAL no one exempt, False excuse period) isn't running through your business as told to us as too why you couldn't process our order, we'reshort staff, etc. We had a set planned Event for Saturday December 19th, which we couldn't deliver as a positive during this Pandemic Season, Very disappointed in this another BUCKHEAD Business overrated Establishment. Word from the wise "You reap what you sow, whether Good or Bad", wasn't asking to cut a deal at all, just trying to bless your business $2500 sale, keep hope alive from a positive for All...

Reached out to Clash Graphics for next day printing services for a convention I was in town for. Was given a very expensive quote compared to other companies in Atlanta but they were the only ones who claimed they could get in done by EOB the next day. Sent in our print files before their deadline the day before then received email at 11AM the next day asking were the files were and stating they would charge us extra for not sending in files. When we informed them they were sent and they finally got back to us confirming, the nice customer service was gone.

While they (rightfully) did not charge us extra for their mistake, they stated to pick up prints at EOB that day, not a minute earlier or later. They informed us by 3 PM they were ready for pickup and we thought all was well and at this point were satisfied enough with the service. Then when we arrived the printed booklets were not bound evenly or cut full bleed. They said they could not reprint our order, not even 20% to get us through the next day, and since they could not fulfill the order they would offer us a discount.

When we reached out to get the promised discount, they offered us a very poor discount and refused to negotiate, instead trying to blame us for every mistake they made, including not checking their emails for files they knew were on the way. They severely lack organization, attention to detail, and customer service as I can see from other former customers as well as my self. I would not recommend...