The Coco Nails & Spa — Attraction in Atlanta

I booked with Carol aka Bad Habit... My appointment was originally at 5 but I called ahead to let her know I was running late and to make sure I didn't throw off her schedule. She said it was fine and confirmed my service for a fill in and polish change on my feet. I told her I will be getting the fill in and would come back for the polish change on my feet b/c I didn't have time. Carol said it takes her an hour and fifteen minutes to do a fill in and gel polish. My gps said I would arrive at 5:44p and I told her... Carol said it was fine, but wanted to make sure I wasn't rushing. Well, I wasn't rushing. Even with my late arrival and her hour and fifteen minute service for a fill in, I still had enough time. My destination was 7 minutes away from her shop and I had to be there at 7:30p. She set an expectation of an hour and fifteen minutes when I told her I was running late and if that was all the time she needed that was fine. But I left her shop at 7:24 pm and she only finished drilling my nails. She didn't meet her own expectation and tried to argue a point that I didn't tell her I was rushing... Well wasn't until her fill in that she said would take an hour and fifteen minutes ran way over... Instead of engaging in a petty argument I remained in my zen and I told her I would come back the next day for her to paint my nails. It really wasn't a big deal. I paid and tipped her. she booked an appointment at 1pm the next day. When I arrived she wasn't there and her daughter said she left 10 minutes prior to my arrival for lunch. I asked her daughter to call her b/c I wanted to know why Carol ( the owner) wasn't there. Her daughter said Carol told her to tell me she put me down on the calendar but didn't write it down on a piece of paper and it slipped her mind. First of all, what?! She didn't apologize, she didn't speak to me, nothing... Just told her daughter to give me a lame excuse. Meanwhile, I'm supporting her business. I didn't have to pay up front for incomplete service and tip her... But I did... Clearly Carol could've cared less. I would've expect this from a disgruntled employee but she is the owner y'all! But get this, as I was walking out the door, I saw her peek from the back and run back when she saw me. Comical!!! THIS IS THE OWNER! She also talks about her repeat customers in front of other customers. I have bared witness to her behavior as she was doing my nails. There was an older white woman in her shop and Carol gossiped about the woman from her prior visit as she sat in a pedicure chair closer to the back of the shop. The woman was a bit eccentric but she was a patron and a customer that supports Carol's business. Instead of showing professionalism as a business owner and appreciation for paying customers... Carol laughed and gossiped about this woman who was a repeat customer. The woman sat next to me and got a pink chrome polish. She had no clue Carol was gossiping about her minutes before she was called over to get her nails done. I don't know about the rest of you but I spend my money where I am appreciated. Carol forgot about a simple principle.... You never know who steps foot in your doors and who is in your company... Some of which can change the success of your business positively or negatively. It's always wise to treat people they way you would want to be treated. I see estheticians and nail techs that are booked the entire month every month. They don't forget a client over night... They certainly show appreciation for their customers. I guess that's why Carol has plenty of time slots on her books. Go figure... Should anyone from Cocoa Nails challenge this review, I'm happy to go into detail about what was said about the patron with...

Response to Carol (the owner) I guess we are human parrots...I said I was late and out of respect for your time, I called you. Something you have demonstrated you don't have for customers who support your business! WHEN I CALLED YOU TO INFORM YOU I WAS RUNNING LATE, I ADVISED MY ARRIVAL TIME, AND MADE SURE IT WAS OKAY FOR YOU.... YOU SAID IT WAS OKAY AND YOU SET AN EXPECTATION (NOT ONCE DID YOU SAY IT WAS AN ESTIMATE OR THAT YOU MAY TAKE LONGER) and you DID NOT meet your own expectation. Had you communicated effectively and set an accurate expectation, I wouldn't have had to rush! I find it funny that you remember so much now but couldn't remember a 1p appointment from the night prior. Yet that was the lame excuse you gave your daughter to give me... But since your memory has returned now that there is a review on your shop, who did you offer to return after leaving 10 mins prior to a 1 pm appointment that you set?! Certainly wasn't me, b/c I didn't get so much as an apology from you until now! There were patrons that checked out during my service, how many did you stop my service to check out? NONE... Your other techs checked out their customers. That’s why you hired help in the first place! How many appointments did you make during my service?... I’ll wait... Carol, it's called taking ownership, ethics, professionalism, and good business practice! Let's talk about the patron in your shop since you asked me about her in your google response. The older white woman I am referring to wore black sweat pants and with shoulder length salt and pepper hair... During my service on March 28, 2018 Carol, you asked your colleague if she remembered the customer (aka supporter of your business)...By the way, I didn't have to be present at the customer's prior visit... The point is, I heard what you said about the customer from her prior visit!... Carol you said she was the one that made a comment about your breast and you said you suspect she was high and you said it in a low tone so that the customer couldn't hear you... So now correct me if I'm wrong, but is that not gossiping?! If not, what do you call it? Let's see if you will be dishonest and say you didn't say that... You also leaned over to whisper to your colleague. Stopping your service on my nails to do so... If she were a "fun client" and everything was in good fun.... Carol, why didn't you say what you said in front of me to her face when she was called over to get her nails done? Oh and unless you wear glasses, I find it hard to believe you didn't see me as I walked out of your shop. You looked square at me as I opened the door to leave and you turned around. But if you want to maintain you were not avoiding me, fine. I am a paying customer and I have NO reason to be dishonest in my review. Furthermore if the client reads the reviews on your shop, I'm sure she knows what I am talking about based on what I heard you say in front of me from her prior visit... Again, poor professionalism! I don't care how great of a job you do... When the OWNER of any business has poor ethics, it's...

Wow. Just Wow!! I live in Buckhead so this place is fairly close to where I get my hair done. I just recently moved from Miami and have been to this place 3 times. 1st time upon walking in I did notice that no one smiled or greeted me just looked up and told me it would be an hour wait for a gel. The owner is very very rude and has a serious friggin attitude. She actually chose to tag team another client before just taking me. Nevertheless an hour later the guy working on the back station took me. He was freakin awesome. I liked him so much I went back again. Same owner told me the 2nd time AN HOUR AND A HALF this time. I was quiet and just said ok I will be back. That day I was traveling internationally so I was on a schedule that wouldn’t allow me to wait this time. Moving forward 3rd and last visit a day ago I walk in with a smile. Owner gave me the same vibe just looks up and says “AN HOUR AND A HALF we only have 3 people”. I sat down googled a nail shop down the street and just left. What a horrible owner customer service and wait time for a nail shop. I have traveled all around the world and have never seen someone be so dumb with time management for a simple task of nails. No one in there is fast??? Can you hire someone else like girllll you are counting down the days of your going out of business sign if you can’t take customers. Get it together. It’s a nail shop....