Village Fitness — Attraction in Atlanta

I have lived three blocks from this gym for 8 years and finally decided to join last summer. I asked them to remove my husband from my card when we separated which I am legally entitled to do - they should've reached out to him to then collect payment. They never did and during COVID when they were not open they continued to charge me for both accounts. They continued this long after our contract ended and after I had contacted them MULTIPLE times in writing. I reply to their emails on how my payment fails to go through monthly (bc my credit card had to eventually block them) and while they responded to this once they since stopped responding. they continue to try to charge that card months after the contract is over.

In terms of the actual service provided - the gym is ok. I've been working out for over 20 years now and have been to many. Pros - its never too crazy crowded that you can't work in to what you need. There are tons of treadmills and ellipticals, the people are just normal neighborhood folks which is nice and non-intimidating. Cons - not nearly enough variety of machines, cost is relatively high, obviously the...

Do not confuse with the racist CLOSED EAV Barbell club. This is NOT the same gym. Village fitness welcomes military and law enforcement officers. A police officer was spotting me yesterday and you can see plenty of military. They are also very inclusive and accepting of every walk of life. Everyone is welcome here.

The owners are awesome and the staff always helpful and friendly. Plenty of parking and all members get passes for their vehicles. Towing is conducted in the lot so that we can have parking in this busy area of the village.

Equipment is always clean and I have never had issues with billing or customer service.

It is a great gym that offers spin classes, TRX, kickboxing, and a power lifting room. A great price along with a great mix of athletes, older neighbors, and people just starting their fitness journey. This is a great neighborhood gym. Those reasons in addition to the location is why I am signing up...

UPDATE: Despite assurances by management that the problem would be fixed (see their response below), Village Fitness is STILL trying to bill my credit card for a canceled membership. So… additional demerit points for lack of honesty. —- Continued to maintain a membership here during Covid just to try to keep them in business. After two full years of auto-paying for a service I never used due to Covid followed by a serious injury, manager refused to cancel membership until they were paid for two more unused months after my auto-pay credit card had expired. (Again, this is after two full years of paying them but never using the gym…) Also worth noting: only two (not very nice) showers that take longer to get warm than it takes me to drive home (not kidding… I swear their water heater is in another zip code), and front desk staff whose level of interest/enthusiasm/welcome matches the lukewarm temperature of...